"Kaitaupua - Mauri Ora Coordinator"

Job Description:

• Can you demonstrate experience in administration work/records management?
• Do you have excellent communication skills and a strong customer service mindset?
• Are you interested in a permanent, full-time position in a student facing reception environment?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Kaitaupua - Mauri Ora Coordinator to work within our Support Team at Mauri Ora – Student Health and Counselling on a permanent full-time basis. We’re looking for someone who can be flexible with the days they work to help meet team and service needs.

Key responsibilities

• Mauri Ora’s customer student facing reception is operated efficiently with a welcoming and professional manner. This includes reception duties and phone answering in a medical environment.
• Student information is gathered accurately at every opportunity and records are updated and maintained.
• Assisting with data and information analysis and processing.
• Undertaking the financial administration tasks associated with student appointments.
• Undertake a range of other administrative tasks as required and provide support to key projects from time to time, including quality and improvement initiatives.

Ō pūmanawa - About you

You will have a customer service mindset and administrative skills with a desire to learn. You will have a bubbly personality, and excellent communication skills with an ability to work with and empathise with a student population with a keen attention to detail.

You will have the ability to remain calm under pressure and thrive in a dynamic and fast paced environment. You will be a proficient and confident user of technology.

This role is busy and challenging at times but also extremely rewarding and interesting for the individual with the right temperament. A good sense of humour will go a long way.

Key Requirements:

• Outstanding customer relationship management experience and proven experience in front-line reception work in a medical, counselling, or similar customer focused environment.
• Proven experience in administration work, work processes, records and information management.
• Proven experience with windows-based computer packages including Microsoft Office
• Proven experience with general office procedures and equipment (e.g. photocopier, fax, phones, filing systems).
• Strong written and verbal communication skills.
• Experience in working effectively in a multicultural environment.

Please note, this role requires safety checking through the police vetting system under the Vulnerable Children Act 2014.

Role Description:

Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close Date for Vacancy: 09 March 2026.

Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Meg Martiz, Team Lead Administration (meg.maritz@vuw.ac.nz).

How to apply:

Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.