Key Control Process Specialist

Key Control Process Specialist

The Ohio State University

Facilities Operations Specialist 3 (S3) is responsible for managing key control operations and processes and serves as the primary backup for other LKS managers (Lockshop, ACAMS) during their absence. This role oversees the SimpleK application and its data, manages contractor agreements, oversees annual renewals and validation for authorized signers, ensures adherence to records retention policies, conducts risk assessments, and maintains internal audit compliance. The S3 also manages key rings and related processes, Police and Fire Key boxes, and ensures overall data integrity for SimpleK, Smartsheets, user activity logs, and digital records.

This position supports key control personnel with customer communications and workflow oversight, and provides support for the CMS work order system. The Facilities Operations Specialist 3 develops process documentation for the LKS team, leads and assists other LKS managers with process improvement initiatives, delivers training to LKS staff, and contributes to the daily operations of all LKS teams.

The Facilities Operations Specialist attends meetings and provides guidance to LKS staff, FOD personnel, and customers to promote excellent customer service and teamwork. The role also assists customers with issues related to locks, lock changes, door hardware, security system hardware, electronic hardware, and building codes pertaining to building egress and life safety.

Working hours are Monday through Friday from 7:00 a.m. to 3:30 p.m., with potential changes in shifts, hours, days, and/or locations as required by operational needs. The position may require work during non-business hours and is subject to 24-hour emergency call-in. This position is designated as an essential role.

Required Qualifications

• Bachelors degree or equivalent experience.
• 4 years of relevant experience required.

Desired Qualifications

• 48 years of relevant experience preferred.
• Strong knowledge of key control systems and processes.
• Experience with SimpleK, Smartsheets, and DocuSign.
• Excellent communication and customer service skills.
• Ability to manage multiple projects and meet deadlines.
• Strong attention to detail and commitment to data integrity.

The target hiring range for this job profile is $70,100 - $91,600. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function - Facilities, Engineering and Acquisition

Sub Function - Facilities Operations

Band - Individual Contributor - Specialized

Level - S3