"Kraettli Apartment Manager"

The Kraettli Apartment Manager is a full-time professional responsible for the daily operations, administration, and overall success of the graduate and family housing community at the University of Oklahoma. This role oversees all aspects of the Kraettli apartment complex, including housing assignments, leasing and billing, apartment readiness, move-in and move-out processes, and ongoing resident support. Reporting to the Director of Housing Administration, the Apartment Manager supervises two full-time administrative staff and provides a high-quality residential experience for graduate students, international students, families, and other tenants.

Typical Duties Include:

• Responsible for the management of day-to-day operations of Kraettli Apartment office including providing expert customer service to students and their supporters as well as faculty and staff.
• Supervise, Train, Recruit two professional administrative staff who are responsible for running the Kraettli front office and supervision of student assistants.
• Oversee application processing, lease agreements, renewals, and terminations. Coordinate move-in/out procedures, including inspections and keys. Manage unit bookings and space assignments for maximum occupancy.
• Ensure accurate billing and rent collection processes. Resolve tenant account discrepancies and communicate with residents regarding charges or balances.
• Manage Kraettli show rooms, access, and associated inventory and coordinate all regularly scheduled tour activities within housing.
• Assesses the needs of students and helps to develop and implement targeted programs and services.
• Serves as liaison with offices on and off campus.
• Respond to student concerns, behavioral incidents, or emergencies by providing support, mediation, referrals, and coordinating with law enforcement or emergency personnel as needed, in accordance with established protocols.
• Collaborates with the facilities team to address maintenance needs, support facility operations, and help foster a safe and accessible living environment for all.
• Maintains records, to include but not limited to documentation related to leasing and billing, student files, inventory, personnel, and other office files.
• Assists with development and administration of office policies and procedures.
• Researches, collects, and analyzes data or information and preparing reports or responses to inquiries.
• Coordinates or assist in the coordination of special projects or student related events.
• Participate in on-call duty rotation and serve as a severe weather coordinator.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements:

Required Education: Bachelor's degree, AND: 5 years of experience in customer service, front office management, or related field. Equivalency/Substitution: Will accept 48 months of equivalent experience in lieu of a Bachelor's degree.

Skills:

• Effective verbal and written skills.
• Proficient in addressing customer concerns with sound judgment, empathy, and effective problem-solving skills.
• Computer skills, including proficiency in navigating and maintaining databases.
• Detail oriented for accuracy of data and information.
• Skilled in prioritizing and managing multiple tasks, projects, and cases simultaneously, ensuring deadlines are met and objectives are achieved.
• Experience working in a dynamic office environment, with the ability to quickly adapt to changing processes and procedures and effectively communicate these changes to both internal and external constituents.
• Ability to convey information clearly and effectively through presentations, in writing, and other forms of communication.

Certifications: None.

Advertised Physical Requirements: Standard office environment. Sit for long periods of time. Ability to bend, lift, stoop and carry. Ability to engage in repetitive motions. Frequent exposure to pressure caused by deadlines and busy periods. Ability to effectively work with wide range of constituencies.

Department Preferences: 36 months Apartment Management Experience, 36 months Residence Life Experience, 12 months Supervisory Experience.

Supervision: This position directly supervises the Kraettli office staff, which consists of 2 full-time team members.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Salary Range: Targeted salary: $45,000 based on experience. Benefits Provided: Yes. Required Attachments: Resume, Cover Letter. Work Schedule: M-F, 8AM-5PM, Some nights and weekends. Must be able to work MoveIn. Will participate in Duty Rotation. Work Type: Onsite.