Laboratory and Ancillary Services Manager

Job Summary

Reporting to the Director of Health Services, the Laboratory and Ancillary Services Manager leads the operations of ancillary medical services within the Student Wellness Center, including clinical laboratory and imaging services. The incumbent oversees compliance, accreditation, licensure, quality assurance, and daily operational functions for the laboratory and imaging departments. This position also supervises laboratory and imaging staff and works collaboratively across the Student Wellness Center to support student success.

Key Responsibilities

• Lead daily operations for laboratory and imaging services
• Ensure compliance with CLIA, California Department of Public Health, and accreditation standards
• Develop and implement policies, procedures, and operational protocols
• Supervise laboratory and imaging staff, including recruitment, training, scheduling, and performance evaluations
• Maintain quality assurance and quality improvement programs
• Coordinate laboratory testing, specimen collection, processing, and reporting
• Collaborate with healthcare providers and campus partners to support high-quality student care
• Serve as the laboratory representative during accreditation reviews, audits, and site visits
• Support diversity, equity, inclusion, and belonging initiatives within healthcare delivery and staffing practices

Knowledge, Skills & Abilities

• Thorough knowledge of the principles and practices of clinical laboratory work and the use and care of laboratory equipment
• Thorough knowledge of methods and procedures involved in phlebotomy, including aseptic technique
• Knowledge of the preparation, mounting, and staining of specimens, laboratory tests, and clinical laboratory quality control procedures and standards
• Working knowledge of software applications used at the Student Wellness Center, including electronic health record system or the ability to quickly navigate new electronic health record systems
• Knowledge of laboratory safety fundamentals and OSHA Laboratory Standards
• Ability to identify incongruities in test procedure and inconsistencies in reports of test results for patients
• Ability to demonstrate skill in the performance of a variety of laboratory analyses and to evaluate information against measurable criteria
• Ability to serve as a resource for a variety of established and standardized laboratory procedures
• Ability to keep records and prepare various administrative and laboratory analysis reports
• Ability to handle multiple tasks, organize work priorities and special projects, with the willingness to adjust and be flexible as required
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Effective communication across a variety of venues
• Ability to effectively establish and maintain cooperative working relationships in a diverse multicultural environment

Required Qualifications

• Bachelor’s degree in clinical laboratory science or equivalent from an accredited institution; OR Equivalent post-secondary education, training and experience as defined by the California Division of Laboratory Science; OR Combination of education and experience which provides the required knowledge and abilities
• Possess and maintain a valid California Clinical Laboratory Scientist License
• Five (5) years of progressively responsible administrative and technical work within a clinical laboratory
• At least two (2) years of experience leading or managing a clinical laboratory, including quality management

Preferred Qualifications

• At least two (2) years of experience leading accreditation and other regulatory standards and site visits
• Demonstrated experience working within an integrated system supporting quality assurance processes for other ancillary departments (such as radiology)
• Demonstrated position management experience, including recruitment, training, and position development