Job Summary
The Director of Admissions and Records provides leadership and oversight for admissions processing, registration, student records, and related enrollment services at Lamar State College Orange. This position is responsible for ensuring accurate and timely processing of student applications, maintaining the integrity and confidentiality of student records, and administering institutional policies related to admissions, registration, academic standing, and graduation.
The Director leads a cross-trained team responsible for supporting students throughout the enrollment process and maintaining accurate academic records. The position collaborates with Recruiting and Engagement, Advising, Financial Aid, and Student Systems and Data Integrity to ensure efficient processes, regulatory compliance, and a positive student experience.
Duties/Responsibilities
Admissions and Enrollment Processing
- Oversee the processing, review, and evaluation of student admissions applications and supporting documentation.
- Ensure timely and accurate admission decisions in accordance with institutional policies and applicable regulations.
- Oversee residency determination and classification in accordance with Texas higher education requirements.
- Develop and maintain efficient admissions workflows and processes.
- Collaborate with Recruiting and Engagement to coordinate application processing and prospective student follow-up through Watermark.
- Coordinate with Advising and other departments to support a smooth transition from application to enrollment.
Registration and Academic Records
- Oversee student registration processes, enrollment updates, and related student record transactions.
- Ensure the accuracy, integrity, security, and confidentiality of student academic records.
- Oversee the processing and issuance of official transcripts, enrollment verifications, and related documentation.
- Coordinate the evaluation and posting of transfer credit in accordance with institutional policies and approved academic requirements.
- Oversee student withdrawals, course drops, and related record updates.
- Administer academic standing processes, including probation, suspension, and related notifications, in accordance with institutional policies.
- Ensure timely and accurate processing of student record changes and corrections.
Graduation and Degree Completion
- Oversee graduation applications, degree audits, and verification of graduation eligibility.
- Coordinate the accurate and timely awarding of degrees and certificates.
- Collaborate with Instructional Deans and Program Directors to resolve graduation and degree requirement questions.
- Support commencement planning and graduation-related student communications.
TSI Assessment and Placement
- Maintain accurate TSI assessment records and documentation of student readiness and placement status.
- Collaborate with Advising to support appropriate course placement and student enrollment.
Compliance and Records Management
- Ensure compliance with the Family Educational Rights and Privacy Act (FERPA) and applicable federal, state, and institutional regulations.
- Develop and maintain procedures for the appropriate handling, release, and retention of student records.
- Ensure admissions, registration, and records processes align with institutional policies and reporting requirements.
- Collaborate with Student Systems and Data Integrity to identify and resolve student data discrepancies.
- Support institutional reporting, audits, and compliance reviews related to admissions and student records.
Department Leadership and Operations
- Supervise, train, and evaluate assigned Admissions and Records personnel.
- Develop and maintain a cross-trained team capable of supporting admissions, records, and related enrollment functions during peak periods.
- Coordinate daily operations to ensure timely processing, accurate records, and consistent customer service.
- Establish and monitor departmental procedures, performance expectations, and processing timelines.
- Collaborate with campus departments to improve enrollment processes and remove administrative barriers.
- Assist with institutional enrollment planning and process improvement initiatives.
- Perform other duties as assigned.
Minimum/Preferred Qualifications
- Associate’s degree from an accredited institution.
- Three years of progressively responsible experience in higher education admissions, registration, student records, enrollment services, or a related field.
- Experience interpreting and applying institutional policies and procedures.
- Demonstrated organizational, communication, and leadership skills.
Preferred Qualifications
- Bachelor’s degree in higher education, educational leadership, student affairs, business administration, or a related field.
- Experience supervising personnel in a higher education setting.
- Experience with student information systems, preferably Ellucian Banner.
- Knowledge of FERPA, Texas residency requirements, and higher education records management.
- Knowledge of Texas Success Initiative (TSI) requirements and assessment procedures.
- Experience with registration, degree audits, graduation processing, and transfer credit evaluation.
