"Lead Catering Worker - 10 Month Position"

This is a lead worker position responsible for overseeing delivery and execution of catering events.

The role involves:

• Operating a wide variety of equipment used in preparation, delivery and/or service of both hot and cold foods.
• Organizing and directing a team to meet standards and deadlines efficiently.
• Ensuring adherence to food safety and sanitation standards.
• Providing excellent customer service by maintaining a professional, friendly and service oriented demeanor.

This position requires strong leadership, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

Knowledge, skills and abilities

• Decision making - make sound judgements and transfer learning from one situation to another
• Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - talking to others in order to communicate information effectively
• Customer service - ability to demonstrate patience and understanding, ensure customer satisfaction and resolve customer complaints
• Service orientation - actively seeks ways to help customers
• Oral comprehension - The ability to listen and understand information and ideas presented through spoken words and sentences.
• Written comprehension - The ability to read and understand information and ideas presented through spoken words and sentences
• Inclusivity - works effectively with people of different backgrounds, ages, abilities, opinions and perceptions; ability to relate effectively with diverse groups of people from all social and economic backgrounds
• Getting information - observing, receiving and otherwise obtaining information from all relevant sources
• Communicating with supervisors, peers or subordinates - Providing information to supervisors, co-workers, and subordinates by phone, written form, email or in person.
• Establishing and maintaining interpersonal relationships - developing constructive and cooperative relationships with others
• Updating and using relevant knowledge - keeping up to date technically and applying new knowledge to your job
• Training and teaching others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Making decisions and problem solving - analyzing information and evaluating results to choose the best solution and solve problems
• Performing general physical activities - performing physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping and handling materials
• Coordinating the work and activities of others - getting members of a group to work together to accomplish tasks

Responsibilities:

• Operates the POS system and complies with cash handling policies
• Maintains work areas and stocks products
• Gathers items, delivers, sets up, tears down, and cleans up for various catering events
• Completes catering event records
• Maintains cleanliness of workplace and service areas
• Operates blenders, coffee brewers, ovens and other small equipment
• Puts away food and supplies
• Completes daily, weekly and monthly cleaning as assigned
• Performs other duties as assigned.
• Multi tasks - being able to take on and handle numerous tasks at one time.
• Working ahead of schedule - if time allows, to prepare for the following shift or next day in order to save additional time
• Time management - being able to stay on task and manage time wisely
• Job commitment and dedication - being committed to the job and exhibiting dedication while working shifts, ensuring to complete all tasks on time and going above and beyond.
• Willing to learn and receive proper training - exhibiting a willingness to learn and receive proper training, being eager to learn new tasks, techniques and what else the job may require.
• Practicing proper hygiene and sanitary practices - ensuring to wash hands and using proper sanitary practices while handling food.

Functions as a lead worker:

• Handles customer service issues in the absence of a manager
• Orients employees to a job area
• Trains employees in tasks
• Assigns and reassigns tasks throughout the shift

Supervision:

Incumbents may serve as lead workers (assign, direct work) of University staff but are not PERLA supervisors. Incumbents may supervise student employees.

Required Qualifications:

• Able to lift up to 25 pounds occasionally
• High school graduate or GED
• Ability to accurately perform simple mathematical calculations
• Reads, writes, understands and communicates in English
• Must be able to stand up for 4 hours at a time
• Must have valid drivers license
• Must be able to work a varied schedule based on events