"Lead Desktop Engineer"

Job Details

Workweek: 40 Hours | Flexible schedule to meet department needs to include possible evenings and weekends.

Position Summary: The Lead Desktop Engineer leads efforts to design, implement, and maintain an optimal technical architecture for faculty, staff, administrators, and students for all on-campus and satellite locations of the College. This position includes the responsibilities of managing endpoint systems, deploying software and security updates, automating IT processes, and working with servers, networks, cloud solutions, security, and enterprise applications to ensure smooth operation of the college’s technology environment. This position requires strong technical and project management skills to ensure the successful management and completion of assigned projects.

Essential Job Functions and Responsibilities:

• Research and resolve the most difficult and complex problems that Desktop Engineers, Desktop Technicians, Help Desk Specialists, or other members of the Information Technology client support team are unable to solve.
• Design, deploy, and maintain desktop images for Windows, macOS, and other managed devices.
• Administer the deployment, maintenance, and troubleshooting of end-user hardware and software.
• Manage endpoint security, updates, and patching using enterprise tools (e.g., Microsoft Intune, SCCM, JAMF).
• Escalate issues requiring administrative directives aligned with the College’s goals to the Director of Client Technology Services.
• Develop and implement system management policies and configuration scripts to ensure system stability on endpoints.
• Utilize programming skills to create and modify scripts and configuration files for optimal system performance and automation.
• Configure, debug, and support multiple desktop technology platforms (PC, Mac, mobile device, etc.).
• Implement security measures for endpoint protection, including antivirus, encryption, and access controls.
• Lead or assist with IT infrastructure projects, ensuring smooth execution and timely delivery.
• Provide mentorship and leadership to IT support team members across all tiers (1-3) in desktop hardware and software problem analysis and resolution.
• Document system configurations, procedures, and policies.
• Support and integrate enterprise applications like learning management systems (LMS), student information systems (SIS), and collaboration tools.
• Ensure compatibility and smooth operation of college-wide software.
• Understand and implement desktop policies and personalization consistent with the educational and administrative needs of the College.
• Research and evaluate all necessary requirements or requests for new or existing desktop software.
• Test new desktop-related technologies and associated end-user procedures.
• Create and implement technology environments for classrooms each academic semester.
• Track and manage hardware and software inventory.
• Lead or participate in IT projects related to desktop infrastructure.
• Document system configurations, troubleshooting steps, and best practices.
• Provide commencement and event support as needed.

Required Qualifications:

• Bachelor’s degree from a regionally accredited institution in IT, Computer Science, or equivalent certifications and/or experience
• 5+ years of experience in desktop engineering or IT system administration
• 5+ years of experience with the following: Strong knowledge of Windows and macOS environments; Strong experience with endpoint management tools (Intune, SCCM, JAMF, etc.); Proficiency in scripting (PowerShell, Bash, etc.); Excellent problem-solving, leadership, and communication skills; Major project or rollout experience in an IT environment; Patch management and software distribution; Network security practices and anti-virus programs; Support and deployment of desktops/laptops, mobile devices; Supporting desktop technologies in a medium to large-sized network environment; Supporting virtual desktop technologies; Demonstrated commitment to exceptional customer service

Equal Employment Opportunity: McHenry County College declares and reaffirms a policy of equal opportunity and non-discrimination. The College will make all decisions regarding admission, employment, participation in educational programs, or activities, without discrimination on grounds of race, color, creed or religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disabilities, military status, sexual orientation, gender-related identity, pregnancy, unfavorable discharge from military service, or other factors prohibited by law. MCC is committed to fostering an inclusive and accessible college community. To request reasonable accommodation to participate in any aspect of the hiring process, contact Human Resources at AskHR@mchenry.edu.