Lead Flight Dispatcher

Reporting to the Flight Dispatch/Ramp Operations Manager, the Lead Flight Dispatcher provides daily operational oversight, coordinates aircraft and maintenance resources, supports dispatch functions, and serves as a subject matter expert for dispatch procedures and customer service operations. The successful candidate will demonstrate strong leadership, organizational abilities, decision-making skills, and a commitment to customer service excellence in a fast-paced aviation environment.

Primary Responsibilities

Responsibilities include, but are not limited to:

• Lead daily Flight Dispatch and Ramp Operations activities.
• Coordinate aircraft availability, maintenance scheduling, and resource allocation.
• Monitor flight operations and ensure compliance with safety, security, and TSA requirements.
• Investigate operational disruptions, incidents, and aircraft cancellations; recommend process improvements.
• Serve as the primary liaison between dispatch, maintenance, and flight operations teams.
• Manage dispatch communications, including phone, email, and customer inquiries.
• Support and maintain operational technology systems used in flight dispatch and tracking.
• Ensure facilities, equipment, and operational areas remain safe and functional.
• Adjust schedules and resources in response to weather, maintenance, and operational needs.
• Maintain fleet records, aircraft documentation, and safety kit compliance.
• Lead training, mentoring, and onboarding efforts for dispatch personnel.
• Provide dispatch desk coverage and operational support during peak periods and staffing shortages.
• Serve as acting supervisor in the absence of the Dispatch Manager.
• Assist with special projects, visiting aircraft operations, and departmental initiatives.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Qualifications

Required Qualifications

• High school diploma or GED.
• Minimum of 3 to 5 years of related experience in aviation operations, customer service, administrative support, flight dispatch, or a related field.
• Valid driver's license.
• Ability to obtain and maintain TSA security clearance.
• Strong customer service and interpersonal communication skills.
• Experience working in fast-paced operational environments requiring multitasking and independent decision-making.
• Working knowledge of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to maintain professionalism while interacting with students, instructors, parents, alumni, guests, and other stakeholders.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize tasks, adapt to changing operational requirements, and work effectively under pressure.

Preferred Qualifications

• Two years of Flight Operations experience.
• Two years of customer service experience.
• Experience coordinating aircraft maintenance activities, dispatch functions, or airport operations.
• Experience mentoring, training, or leading employees in an aviation environment.
• Knowledge of FAA operational requirements and aviation safety practices.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311875. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.