Lead Instructor/Program Coordinator - Patient Navigator Program

This is a grant funded position. Should the grant funds no longer be available and an alternate funding source is not determined, then position will be terminated.

Applications will be accepted until position is filled, with preference being given to those received on or before January 1, 2026.

All applicants are subject to a background check, in accordance with NTCC Policy HR-020, a criminal history check will be conducted on all new hires. NTCC participates in the federal E-Verify system for identification and employment eligibility purposes.

To apply please submit: (1) a letter of application, (2) a resume and (3) official transcript (for a transcript to be considered official, it must be sent directly from the school to Human Resources. It may be sent by mail or e-script.) to:

Attention: Hiring Manager Northshore Technical Community College 65556 Centerpoint Boulevard Lacombe, LA 70445 Telephone number: 985-545-1262 Email: resumes@northshorecollege.edu

JOB SUMMARY

The Lead Instructor / Program Coordinator for the Patient Navigator Program provides academic, administrative, and instructional leadership for the newly established Technical Diploma and Associate of Applied Science programs in Patient / Health Navigation. This position carries a teaching load (approximately 50–60%) while maintaining responsibility for planning, coordinating, implementing, and evaluating all aspects of the Patient Navigator Program.

Core responsibilities include curriculum leadership; teaching hybrid / didactic courses; overseeing internships and community-based rotations; supporting faculty - including observation and evaluation of all faculty (at each location) teaching in the patient navigator program; maintaining compliance with institutional and state expectations; coordinating program assessment; advising and mentoring students; and cultivating relationships with healthcare and community partners to ensure high-quality experiential learning opportunities.

Curriculum & Instructional/Teaching Performance

• Maintain a 50-60% instructional workload including hybrid instruction, online modules, case-based learning, and experiential learning facilitation.
• Teach core courses in communication, health systems, chronic disease prevention, nutrition, patient navigation principles, and oversee internship courses.
• Design and implement innovative, person-centered, and industry-aligned curriculum.
• Develop and revise course syllabi, learning objectives, lesson plans, rubrics, examinations, and instructional materials.
• Ensure curriculum aligns with the Patient Navigator AAS/TD program design, PCERI competency domains (CPNA & CPPN certification preparation), and national best practices.
• Evaluate course content, instructional strategies, and student performance data each term; implement improvements based on assessment outcomes.
• Oversee integration of team-based care, motivational interviewing, SDOH, HEDIS/CMS quality metrics, health equity, and evidence-based navigation practices.
• Coordinate textbooks, OER, and instructional resource selection.
• Teach credit and non-credit courses in both classroom and clinical/laboratory settings.
• Maintain effective teaching strategies and receive positive student evaluations.
• Assists the Dean in preparing forms, documentation, and justification materials required for approval by college committees or accrediting bodies
• Reviews curriculum against industry standards and makes recommendations for curriculum changes including new certifications or certificates and conducts curriculum and program evaluations continuously using process improvement techniques.
• Maintain accurate student records including attendance, grades, placement, and licensure data.
• Assess student performance utilizing data and use the data to inform changes in teaching and learning practices.
• Serves as mentor to new faculty regarding program expectations, policies and other matters as needed for the faculty role (publisher/partner materials, clinical agency contracts, etc.)

Program Coordination & Administration

• Provide leadership in planning, organizing, implementing, and evaluating the Patient Navigator Program.
• Coordinate course scheduling, faculty assignment support, internship rotations, and classroom/lab utilization.
• Maintain program records, including admission documents, progression data, externship logs, retention, completion, and job placement metrics.
• Lead programmatic reporting for institutional effectiveness and Board of Regents requirements.
• Ensure that all program documents and materials (e.g., catalog, website, advising sheets, Canvas shells) remain accurate, up to date, and aligned with current program requirements.
• Support program budget management regarding instructional supplies, internship resources, and simulation/teaching tools.
• Organize and lead NTCC’s Occupational Advisory Committee (OAC) meetings twice a year, ensuring representation from all communities of interest.
• Maintain accurate student records (progression, remediation, clinical evaluations, graduation, and credentialing exam pass rates).
• Coordinate recruitment, admissions, and orientation of new students.
• Secure, evaluate, and maintain clinical affiliation agreements in compliance with Core Curriculum requirements.
• Provide ongoing oversight of student clinical performance, documentation, and competency achievement.
• Develop and maintain program assessment plans, including completion, placement, retention, certification pass rates, and graduate/employer satisfaction.
• Maintain compliance with all state policies and institutional reporting.
• Ensure program handbooks are aligned with NTCC’s health science programs and expectations.
• Represent NTCC at professional meetings, state and national conferences, and community events.
• Responsible for monitoring and reporting industry-based credentials for program.
• Participates in assigned college and divisional councils / committees

Internship / Clinical Navigation Coordination

• Establish, maintain, and evaluate internship partnerships with hospitals, clinics, FQHCs, behavioral health programs, community organizations, insurance-based navigation teams, and population health departments.
• Secure and manage affiliation agreements and ensure compliance with agency requirements.
• Oversee development of structured internship experiences including population health navigation, case management observation, discharge planning, care transitions, screenings, and SDOH assessments.
• Ensure student compliance with health records, background checks, drug screens, orientation requirements, and facility-specific documentation.
• Conduct recurring site evaluations to ensure quality, student safety, and alignment with program competencies.
• Provide support for students during internships, including troubleshooting issues, monitoring attendance, collecting evaluations, and verifying competency achievement.

Student Advising, Mentoring and Support

• Serve as primary academic advisor for Patient Navigator students.
• Counsel and advise students regarding academic, professional, and clinical performance.
• Provide accurate guidance regarding program requirements, progression, academic standing, certification pathways, and transfer opportunities.
• Identify students at risk; provide early interventions, referrals, tutoring support, and individualized success plans.
• Assist students in preparing for PCERI certification exams (CPNA / CPPN).
• Participate in program recruitment activities, orientation sessions, information sessions, and community outreach events.

Faculty Leadership & Collaboration

• Recruit, mentor, orient, and support adjunct and full-time faculty teaching in the program.
• Conduct or assist with classroom observations and provide formative/summative feedback.
• Prepare and deliver Faculty Annual / Per Semester evaluations as required by HR.
• Facilitate collaboration among faculty for curriculum mapping, exam development, assessment, externship coordination, and instructional consistency.
• Promote evidence-based teaching practices and professional development participation.
• Conduct regular program faculty meetings to coordinate instruction, evaluate student progress, and review clinical partnerships.

Assessment, Quality Improvement, and Compliance

• Develop and monitor program assessment plans including Student Learning Outcomes, retention, completion, placement, externship evaluation data, and graduate/employer satisfaction.
• Lead continuous improvement efforts using assessment findings.
• Ensure compliance with institutional, state, and system expectations (LCTCS/BOR).
• Maintain readiness for future accreditation opportunities as the field evolves.
• Participate in division-wide shared governance initiatives, committees, and program review processes.

Travel may be required for site visits, recruitment, and professional development.

Perform other related duties as assigned.

QUALIFICATIONS

Minimum Requirements:

• Master’s degree in a health-related field, public health, health systems management, population health, nursing, or related discipline.
• Minimum of three years of relevant professional experience in care coordination, case management, patient navigation, population health, ambulatory care, health education, or related healthcare roles.
• Experience teaching in higher education, adult education, or professional training environments.
• Demonstrated knowledge of health systems, social determinants of health, patient advocacy, cultural competence, and care management frameworks.
• Proficiency with learning management systems (Canvas preferred), Microsoft Office, and instructional technology.
• Strong interpersonal, communication, and organizational skills.

Preferred Qualifications:

• Experience coordinating academic or workforce health programs.
• Experience in curriculum development or instructional design.
• Experience supervising students in clinical/externship settings.
• Familiarity with PCERI certification standards, HEDIS/CMS quality measures, and population health models.
• Experience with community partnerships, externship site development, or healthcare workforce initiatives.
• Doctorate degree in health-related field, public health, health systems management, population health, nursing or related discipline.
• Experience with program directorship or leadership in an accredited health program.
• Experience with faculty supervision, student advising, and program development.
• Experience with developing an educational summit or conference.

SPECIAL SKILLS AND ABILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities:

• Lead Instructor: Must be able to communicate effectively in both written and verbal form. Must have the ability to follow instructions and prepare accurate paperwork. Must maintain confidentiality of work-related information and materials. Must have skills in classroom technology – computer skills, projectors, etc. Must establish and maintain effective working relationships. Excellent customer service skills. Must have technology skills to program and operate simulation equipment. Must possess sensory skills to effectively communicate, demonstrate procedures, and interact in lab/clinical environments. Effectively evaluate situations and make decisions. Effectively maintain effective professional relationships with different groups across multiple parishes both internally and externally. This includes students, peers, and executives. Ability to maintain confidentiality and follow procedures. Ability to stay on task while having many competing priorities, having a high level of orientation to detail. Basic project management skills needed to meet programmatic deadlines.
• Program Coordinator: Must have strong written and verbal communication skills. Ability to collaborate effectively with staff, students, faculty, and external partners. Ability to collaborate effectively with faculty, staff, students, and external partners. Strong organizational and problem-solving abilities. Commitment to diversity, equity, inclusion, and student success. Ability to manage multiple responsibilities and deadlines with professionalism

1. Equipment Used: Personal Computer and other equipment associated with a general office environment (copier, telephone, fax, etc.) and simulation equipment.

2. Software Used: A variety of word-processing, spreadsheet, database, e-mail, and presentation software. Student information systems as well as online instruction modules and simulation software.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl, climb or balance. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Essential functions that medical assistants need to be able to perform include:

• Ability to travel to externship sites and partner locations.
• Passing a cardiopulmonary resuscitation (CPR) course
• Applying universal precautions such as hand washing and applying mask, gown and gloves
• Providing sufficient physical support to safely assist patients in moving
• Able to move in confined spaces
• Maintain balance in standing position
• Twist body from one side to the other
• Reach below the waist and to the front or the side of the body to the level of the top of head
• Able to push, pull, stabilize, twist, and freely move arms to allow movement of 25-40 pounds as in moving an object or transferring a client from one place to another
• Able to possess hand and finger coordination and strength to allow grasp, twist and pinch of an object weighing 5 pounds for at least 5 seconds.

INTERPERSONAL SKILLS:

Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. An example of noise level is typical of a classroom, office or community healthcare setting. Travel across multiple NTCC campuses and external clinical/community sites required. Occasional evening or weekend activities for recruitment or program needs.