"Lead Specialist - YLBHW Clinic"

Extended Job Title

Lead Specialist - YLBHW Clinic

Position Description

Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

Requisition ID

42249BR

Travel Required

None

Pay Grade Maximum

36

Major/Essential Functions

• Greets all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
• Acquires and scans appropriate paperwork at check-in, including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
• Follows appropriate procedures for checking patients out of the clinic by scheduling follow-up appointments appropriately, following system check out and assisting patients with any other needs.
• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day.
• Coordinates referral appointments from other clinics, agencies, and private physicians.
• Processes patient no-show forms.
• Maintains knowledge of all visit types, therapist names and scheduling guidelines in order to schedule appropriately.
• Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
• Proactively assists other staff and providers as needed.

Grant Funded?

No

Pay Grade Minimum

15

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Experience with Electronic Health Records (EHR) systems: Familiarity with various patient management platforms, i.e., Epic, Cerner, or Medisoft.
• Proficiency in virtual meeting tools: Expertise in platforms such as Zoom, Microsoft Teams, and Google Meet for scheduling and managing meetings.
• Experience in healthcare administration: Knowledge of workflows in clinics or healthcare settings.

Department

Clin Counseling and Mental Hlth Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?

No