Learning Management System (LMS) Engineer
Why Your Role Matters:
As a Learning Management System (LMS) Engineer, you’ll play a critical role in shaping how learning is delivered and experienced across the University. Sitting at the intersection of technology and education, you will design, build, and enhance learning platforms that enable seamless, engaging, and scalable digital learning experiences for staff and students.
UNSW is rolling out a new learning management system (LMS), approved in June 2026, as a major university-wide transformation by 2030. Delivered faculty by faculty and aligned with the 2028 Flex-Semester transition for early adopting faculties, it will reshape teaching and learning.
The LMS Program goes beyond technology, combining change, training, and engagement through a human-centred design approach. Joining now means contributing to a high-impact initiative with strong leadership and a multidisciplinary team.
Responsibilities Summary:
- Design, build, and maintain scalable LMS platforms, integrating core University systems with Learning & Development needs.
- Coach, guide, and mentor engineers to analyse, coordinate, and document complex requirements while supporting delivery tasks and objectives.
- Integrate LMS platforms with external systems (e.g. SSO, CRM, grade books, student systems, video tools) via Learning Tools Interoperability (LTIs).
- Lead solution delivery and guide the team using Agile, Scrum, and test-driven development practices.
- Develop and execute unit, system, and acceptance testing, working closely with testing and analysis teams to validate solutions.
- Manage end-to-end solution delivery, ensuring quality, performance, and reliability of outcomes.
- Support user adoption through training and ongoing support, ensuring solutions meet complex stakeholder needs and deliver excellent customer service.
- Collaborate with UNSW IT teams to manage environments, deployments, and platform administration activities.
- Identify and implement continuous improvements to processes, systems, and policies while demonstrating UNSW Values and Code of Conduct.
- Comply with health and safety requirements, contributing to a safe and responsible working environment.
Skills and Experience Summary:
- Relevant degree or equivalent experience, with strong expertise across multiple technology domains (e.g. web applications, cloud platforms, infrastructure, databases, security).
- Demonstrated ability to analyse, design, and implement complex technical solutions, applying new technologies and concepts.
- Strong experience working in Agile delivery environments, with a focus on iterative and high-quality solution outcomes.
- Proficiency using delivery and workflow management tools (e.g. JIRA, Confluence) to track and manage work.
- Experience preparing and executing test cases, with a solid understanding of end-to-end testing practices.
- Excellent interpersonal and stakeholder engagement skills, with a proven ability to build strong working relationships across IT and the business.
- Strong time management and organisational skills, with the ability to manage competing priorities and meet deadlines.
- Collaborative and adaptable team player, able to work independently while coaching and supporting others on complex delivery.
- Strong customer focus, negotiation, and problem-resolution skills, with a commitment to delivering high-quality outcomes.
- Demonstrated alignment with UNSW values, policies, and health and safety responsibilities.
- Prior experience in implementing and/or delivering technical administration, maintenance, and integration of a digital learning platform is highly preferred.
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