Role Overview

The Learning Support Officer plays a key role in supporting student engagement, academic progression, retention, and overall student success across ECT’s UK Higher Education provision.

The role combines traditional Learning Support Officer responsibilities with Personal Academic Tutoring and student success functions, ensuring students receive proactive academic guidance, engagement monitoring, learning support, and referral to specialist services where appropriate.

Working closely with Programme Leaders, lecturers, student services, and academic leadership, the Learning Support Officer supports students throughout their academic journey and contributes to ECT’s student continuation, achievement, wellbeing, and student outcomes objectives in alignment with UK higher education sector expectations and Office for Students (OfS) conditions of registration.

This role requires a stronger academic and student development focus than traditional learning support or administrative support positions and therefore requires prior higher education experience and the ability to provide academic guidance and student progression support within a UK higher education environment.

Key Responsibilities

Student Engagement & Academic Support

• Act as a designated Personal Academic Tutor for allocated students.
• Conduct regular student check-ins and progression meetings with students.
• Monitor student attendance, engagement, participation, and academic progression.
• Identify disengaged or at-risk students and implement appropriate intervention strategies.
• Support students in understanding assessment feedback, academic expectations, and progression requirements.
• Provide guidance regarding study skills, academic planning, time management, and student success strategies.
• Maintain accurate records of student support interactions, interventions, and action plans.
• Work collaboratively with Programme Leaders and academic staff regarding student progression concerns.
• Signpost students to appropriate wellbeing, disability, academic skills, or specialist support services where required.
• Support students throughout the student lifecycle including enrolment, induction, progression, and transition activities.

Learning Support & Module Coordination

• Support the effective delivery of higher education module and programmes.
• Maintain and update Moodle/VLE pages for assigned modules using institutional templates and standards.
• Support students and lecturers with Virtual Learning Environment access, navigation, and troubleshooting.
• Provide operational and systems support to lecturers in relation to Moodle/VLE, webinar platforms, assessment setup, and student communications.
• Liaise with academic staff and relevant departments to support smooth unit delivery and student learning activities.
• Assist with webinar scheduling, assessment preparation, student communications, and module readiness activities.
• Monitor student engagement analytics, attendance, and participation data across programmes.
• Escalate identified concerns regarding student disengagement, wellbeing, or progression where required.

Student Retention & Continuation

• Support institutional continuation, retention, and student success initiatives.
• Develop and implement proactive student outreach and engagement activities.
• Assist with the development of student intervention and support plans.
• Contribute to student engagement reporting, retention monitoring, and student success analytics.
• Support implementation of institutional student engagement and continuation strategies.
• Escalate serious academic, wellbeing, or engagement concerns in line with institutional policies and procedures.

Academic Administration & Compliance

• Maintain accurate student records and documentation in line with institutional and regulatory requirements.
• Maintain accurate records of student support provided throughout the study period.
• Assist with collation of student progression, engagement, and assessment information for Assessment Boards, Programme Committees and related quality assurance processes.
• Support compliance with UK higher education quality and regulatory expectations.
• Monitor and escalate suspected academic misconduct and integrity concerns in accordance with institutional procedures.
• Participate in relevant meetings relating to student engagement, student experience, and academic support activities.
• Assist with reporting, data collection, and administrative activities relating to student engagement and academic support.

Qualifications & Experience

Essential

• Degree qualification in Engineering or a related STEM discipline.
• Experience working within a higher education environment.
• Experience supporting students within an academic or student support setting.
• Strong understanding of student engagement, progression, and retention practices.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to manage sensitive student matters professionally and confidentially.
• Experience using Virtual Learning Environment and student record systems.
• Strong organisational and case management skills.
• Ability to work collaboratively across academic and professional services teams.

Desirable

• Postgraduate qualification.
• Experience within UK higher education.
• Experience in Personal Academic Tutoring or student coaching/support.
• Experience supporting engineering or STEM students within higher education.
• Understanding of Office for Students (OfS) expectations and UK student continuation priorities.
• Experience supporting international students.
• Familiarity with Moodle and student engagement analytics system.