Lenfest Operations Assistant - Part Time
The Lenfest Operations Assistant supports ticketing and guest
services operations for the Lenfest Center for the Arts, a dynamic
performing arts venue that hosts theater, music, dance, lectures,
and special events throughout the year. This position serves as a
key point of contact for guest, providing exceptional customer
service while facilitating ticket sales, event information, and
audience support. The successful candidate will be dependable,
customer-focused, and comfortable working in a fast-paced
environment.
Washington and Lee University actively promotes a dynamic and
welcoming environment that allows students and employees of
multiple backgrounds and perspectives to learn, work, and thrive
together. Successful candidates will contribute to that environment
and exhibit potential for excellence in their areas of
expertise.
Essential Functions:
- Provide exceptional customer service to patrons in person, by
phone, and via email.
Process ticket sales, exchanges, cancellations, refunds, and
related financial transactions using the VBO ticketing system.
Accurately reconcile cash drawers and daily receipts.
Prepare and administer rental agreements and contracts for
internal and external clients, including related billing, journal
entries, payment transfers, and external contracting
processes.
Create and manage event reservations and rental bookings within
the 25Live scheduling system.
Assist patrons with inquiries and Lost & Found
services.
Support daily box office and event operations in partnership
with the Assistant Director, ensuring continuity of service and
workflow.
Perform general administrative duties, including
correspondence, recordkeeping, and office organization.
Assist with special projects and perform other duties as
assigned.
Work Schedule: This position is limited to 29 or fewer hours
per week and less than 999 hours each anniversary year. Nights and
weekends are required.
Pay Rate: The hourly pay for this position is $20.00
Minimum Qualifications:
- High school diploma or equivalent is required with a minimum of
one to three years work experience in an administrative support
capacity.
- Must have strong attention to detail and be able to
multitask.
- Strong interpersonal and communication skills with the ability
to provide customer service courteously and work effectively with
all constituencies.
- Must be proficient in Microsoft Word and Excel. Experience in
the use of a centralized ticketing system, and basic accounting
knowledge is preferred.
Application Instructions
Review of applications will begin immediately and continue until
the position is filled. Required materials include:
- Cover letter
- Resume
- Names and contact information for three professional
references
Application instructions for internal and external candidates can
be found at
https://www.wlu.edu/employment-opportunities/jobs-at-w-l.
Position Type:
Non-Exempt, Part Time, Non-Benefit Eligible
Washington and Lee
is an Equal Opportunity Employer seeking candidates committed to
high standards of scholarship, performance, professionalism, and to
a welcoming campus community. Job description requirements are
representative, but not all‐inclusive of the knowledge, skill, and
abilities needed to successfully perform this job. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform essential functions.
To apply, visit: https://wlu.wd5.myworkdayjobs.com/en-US/WLUCareers/job/Lexington-VA/Lenfest-Operations-Assistant---Part-Time_R1445
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