The role

You will be at the heart of our library's daily operations, ensuring a welcoming environment for all users from the Library Welcome Desk and supporting those studying and researching remotely.

Your role will involve assisting students, staff and visitors, delivering information and support services and answering first-line enquiries in person and online. You'll provide guidance on accessing resources, collections, and membership services, offer support for digital resources and printing services. Additionally, you'll address information enquiries, library account queries, book retrieval and help manage our learning spaces, ensuring a positive and inclusive library experience for everyone.

About you

We are looking for an enthusiastic and confident individual with a passion for delivering exceptional customer service, who can deal with multiple enquiries at our busy Library Welcome Desk as well as online.

You will be proactive, well organised, reliable and a be a great communicator, delivering services with a smile. You will be able to work independently, have good IT skills, and be the main point of contact for any issues that arise.

What we can offer

In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays (pro rata for part time roles), a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery.

How to apply

To apply, please upload a CV along with your application to the University website. You will also be asked some brief questions to help us understand your suitability for the role.

For more information or an informal conversation, please contact Sally Hoadley (Library Experience Lead) s.hoadley@surrey.ac.uk

Interviews will be held on Tuesday 21st July.