Library Experience Officer

• $94,129 to $106,754
• Full-time continuing appointment
• Ipswich campus

Status/Term of position: Full-time ongoing appointment

Total remuneration range: $94,129 to $106,754

Campus location: Ipswich campus

To be considered for this position, you will need to have the right to work in Australia.

Join our dynamic Library Experience team and play a key role in creating welcoming, inclusive, and student-focused library services. You’ll be part of a collaborative, forward-thinking team that supports learning, research, and community engagement, delivering high-quality experiences across library spaces, collections, and digital services. This is your opportunity to make a real impact on students’ academic journeys while developing your skills in a supportive and innovative environment.

Who you are

You are a friendly, adaptable, and service-focused professional who thrives in a busy frontline setting. You take pride in delivering high-quality experiences and enjoy helping students, staff, and the wider community navigate library services, spaces, and resources. With a curiosity for learning and emerging technologies, you are confident using library systems, digital tools, and information resources to support student success. You bring a positive, proactive approach to problem-solving, and are motivated to contribute to a welcoming, inclusive, and innovative library environment.

What you'll do

As a Library Experience Officer, you will be at the heart of creating a positive and seamless experience for students, staff, and library visitors. On a day-to-day basis, you’ll provide expert support at the service desk, across digital platforms, and within library spaces, helping users access collections, resources, and services efficiently. You’ll maintain and improve self-help guides, contribute to service improvement initiatives, and collaborate with colleagues on projects that enhance library spaces, collections, and technology.

In your first 6–12 months, you’ll make a tangible impact by ensuring smooth service delivery, supporting student success, and identifying opportunities to streamline processes and improve user experiences. This role offers the chance to develop your skills in library operations, project work, and digital systems, while contributing to an inclusive, innovative, and student-focused environment where your work directly supports UniSQ’s mission of learning, research, and community engagement.

What will help you succeed

To thrive in this role, you will bring relevant experience in library or information services, customer service, or a related field, and a genuine commitment to delivering a positive, student-focused experience. You are confident using library systems, digital tools, and information resources, and have the ability to quickly learn and adapt to new technologies and processes. Strong communication and interpersonal skills will help you collaborate effectively with colleagues and support diverse users, while attention to detail and problem-solving skills ensure accurate, timely, and compliant service delivery. A positive, flexible, and proactive approach will help you succeed in a dynamic, team-oriented environment.

For further information about this role, please contact Jessica Prentice, Campus Liaison Librarian (Ipswich) via +61 7 3812 6121 or Jessica.Prentice@unisq.edu.au.

Building on its strengths as Australia’s leading regional university, UniSQ partners closely with its communities to drive innovation and create opportunity through education and research. Guided by our values of respect, integrity, and excellence, UniSQ’s Strategic Plan 2026–2030 sets a clear ambition: to be Australia’s most transformative university by embracing our regional identity, fostering inclusive learning and research environments, and delivering globally relevant outcomes with strong local impact.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

We support and encourage applications from all diversity groups. With an increasingly diverse workforce, we understand that careers may be placed on hold or limited throughout many life circumstances.

Find out more about UniSQ at www.unisq.edu.au.

To be considered for this position, you will need to have the right to work in Australia.

Reference Number: 0058_02/26

Location: Ipswich campus

Term: Full-time continuing appointment (36 hours/week)

Salary: Total remuneration range $94,129 to $106,754 pa (includes salary range of $79,383 to $90,031 pa, employer super contributions of 17% and annual leave loading)

Closes: Wednesday, 1 April 2026 at 11:30 pm (AEST)

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making. UniSQ is a child safe organisation.

As part of the University of Southern Queensland's commitment to fostering a safe, respectful and rewarding work environment and in compliance with our legal obligations, we require candidates to declare whether they have been investigated for an allegation of Gender Based Violence, or determined to have engaged in conduct that constitutes Gender Based Violence, during the course of their previous employment or in any legal process.

This information helps us meet our legal obligations under the National Higher Education Code to Prevent and Respond to Gender Based Violence, and will be considered when determining a candidate's suitability for employment, so that we can keep our University community safe.

If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.

For more information on our selection process please refer to your recruitment journey available on our website.

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