library support for the faculty, staff and students in the School of Journalism. Key Job Duties: Frontline Desk Duties - Assists library users via phone, email or in-person with basic reference questions concerning digital and physical materials, policy inquiries, procedural questions, and inquiries about their library account. Knows how and when to refer questions as appropriate. - Checks out / checks in books, journals, equipment, and other circulating library materials to library users. - Opens/Closes the Desk areas as needed. Backend Circulation and Multimedia Tasks - Processes incoming and returning materials from MU (University of Missouri-Columbia) campus libraries, UM Libraries, and other MOBIUS libraries. - Interlibrary loan: locate, scan, label, and send interlibrary loan materials upon request - Provides support for library print and electronic reserve services. - Provides assistance as needed with Hold Shelf tasks, equipment tasks - Help update and maintain software when requested by LTS (Library Technical Services). - Work with patrons to troubleshoot equipment/technology/software problems. Refer technical problems to LTS. - Identify library’s changing equipment needs and make suggestions to librarian/LTS for new purchases based on patron inquiries. - Keep equipment drawers, cabinets, cubbies tidy, organized with proper photos and signage of contents. Other Duties - Work on special projects as assigned by Library Specialist Sr., Head, Journalism Library, or Journalism Librarian. - Other duties and projects as assigned. Shift Monday-Friday, 8am-5pm Minimum Qualifications High school diploma or equivalent and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications - Have public service experience. - Moderate knowledge of various software, hardware and multimedia equipment. - Have excellent customer service skills. - Be highly self-motivated, dependable, responsible, and possess great teamwork, excellent problem solving and interpersonal skills. - Should be able to work independently and demonstrate excellent decision-making skills. Anticipated Hiring Range Salary Range: $16-$16.70 hourly Grade: GGS-6 University Title: Library Information Specialist Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials Cover letter and resume Sponsorship Information Employment visa sponsorship is not available for this position. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. 60919