Library Research Associate - Evenings

Job Details

Job TitleLibrary Research Associate - EveningsAgencyEast Texas A&M UniversityDepartmentLibraryProposed Minimum SalaryCommensurateJob LocationCommerce, TexasJob TypeStaff

SUMMARY:

The Library Research Associate-Evenings at East Texas A&M University (ETAMU) is responsible for providing advanced customer services, resources, basic research assistance and coordinating access services operations during evening hours.

DUTIES & RESPONSIBILITIES:

• Directs evening library operations, manages shift responsibilities in assigned access services functional areas (circulation, technology, spaces, course reserves, etc.), and provides service desk coverage.
• Coordinates with Access Services Lead to ensure facility is operational, properly staffed, and that hours of operation are observed; ensures that conditions are conducive to a positive learning environment; reports problems affecting library operations to Access Services Lead.
• Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students and graduate assistants.
• Follows a Monday-Friday (12:00 pm – 9:00 pm) schedule during fall/spring semesters, with a modified schedule during intersession and summer months.
• Manages the course reserves, ensures copyright compliance, and serves as the primary contact for faculty.
• Serves as first point of contact for library visitors during evening shifts, accurately communicates policies and procedures regarding services, collections, spaces, technology, equipment, and media.
• Answers basic reference questions through in-person and virtual service points, triaging more advanced questions to the appropriate Research and Instruction Librarian.
• Provides project management for special projects, collection maintenance, shelving, relocation and deselection of materials, communicates expectations and project goals to student employees, ensures projects are completed within established deadlines.
• Performs regular facility checks every two hours, documenting and reporting service issues, repairs and building maintenance issues, security concerns, and emergency issues.
• Submits end of shift and incident reports daily to the Access Services Lead, keeps team members updated, prepares service areas and spaces for the next/morning shift, and performs opening and closing functions as needed.
• Ensures collection materials and equipment are processed and shelved within one hour of receipt.
• Performs opening and closing as needed.
• Contributes to the development and implementation of policies, procedures, and workflows.
• Supports engagement activities, events, and library initiatives.
• Collects, compiles, and analyzes departmental statistics.
• Supports Research and Instruction Librarians with projects, and performs other duties as needed.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Experience / Knowledge / Skills: Knowledge of word processing and spreadsheet applications. Ability to exercise discretion in interpreting guidelines and decision making. Attention to detail and accuracy. Strong communication, planning and interpersonal skills. Conflict resolution skills.
• Ability to: Multi-task and work well as part of a team. Ability to work in a rapidly changing environment with shifting priorities. Ability to communicate with all levels of customers and employees. Ability to work beyond normal office hours (evenings, nights, and weekends) as needed. Demonstrates strong customer service orientation.