Library Services Assistant 4

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Overview P rovides frontline support primarily at Bass and Sterling Libraries, with support to other Access and Public Services sites based on operational   need .   E nsures high-quality, user-centered access to library collections, services, and spaces.   Staffs   physical service points, answer s   inquiries across in-person, phone, webchat, and email channels .   Processes   loans for library materials and media equipment,   assist s   patrons with microform equipment, and   facilitat es   access to collections.   Interviews   patrons to   determine   the depth of their requests, responding directly or escalating/referring to subject specialists as   appropriate .   Serve s   as a knowledgeable representative of the department by articulating library policies and procedures clearly and professionally.   Proactively   identif ies   and   report s   facilities, equipment, security, and safety concerns according to established procedures.   Regularly evaluates   workflows and contribute s   to improvements in service quality and operational efficiency.   Conducts   opening and closing procedures, receive s   deliveries,   monitor s   library spaces, and maintain s   a safe, welcoming, and inclusive environment.   Assist s   with student employee supervision and collect s ,   maintain s , and   report s   operational statistics and library usage data.   Based on library assignment, operational needs, staffing requirements, and area responsibilities, incumbents may perform a variety of specialized Access and Public Services functions.   Staff may :   Creat e   and updat e   patron accounts, troublesh oot   account issues, process   claims for returned or lost items, and   assist   and resol ve   fine disputes.   Assist   with virtual reference services, including patron correspondence through email and chat.   Coordinate course reserves services, including processing print and electronic reserves and communicating with faculty  regarding  course materials.    Support Resource Sharing, Scan and Deliver services, retrieval requests, and related access workflows.    Support collection management and access activities, including serials and acquisitions workflows, bibliographic searching and verification, donor review, shelving, inventory projects, collection shifting, off-site storage transfers, retrieval services, and related collection maintenance functions.    Provide support for special collections services, including monitoring use of materials, instructing patrons on handling procedures, and supporting archival activities.    Support library operations through opening and closing procedures,  monitoring  library spaces, reporting facilities, equipment, and security concerns, receiving deliveries, and  maintaining  access to collections and services.    Participate in training, documentation, workflow development, assessment, service improvement initiatives, and departmental, library-wide, or cross-unit projects.     P rovide operational guidance and training to student employees.      Schedule:   Tuesday - Friday:   11 :30 a m -8:00pm ,   Saturday: 9:30am - 6pm   Required Skills and Abilities   1. Demonstrated commitment to delivering high-quality, responsive, and user-centered service. Ability to develop positive working relationships with patrons, colleagues, and campus partners while contributing to an inclusive and welcoming environment.   2. Demonstrated ability to perform effectively in a busy service environment while   maintaining   accuracy, attention to detail, and professionalism despite frequent interruptions and competing priorities.   3. Ability to work independently and exercise sound judgment. Demonstrated ability to coordinate, direct, or   monitor   the work of student employees and contribute effectively to team-based operations.   4. Demonstrated   proficiency   with office technology, productivity software, and library systems. Ability to learn   new technologies   and troubleshoot common software, hardware, and equipment issues.   5. Excellent organizational, communication, and problem-solving skills. Demonstrated reliability, initiative, adaptability, and ability to prioritize and complete complex assignments accurately.     Preferred Skills and Abilities   1.   High level   of familiarity with Alma Circulation   Physical Requirements   Ability to push loaded book trucks; carry packages, boxes, or books up to 35 pounds; reach high shelves using step stools or ladders; bend to low shelving areas; stand or sit for scheduled hours; and tolerate dust and other conditions associated with library collections.   Principal Responsibilities 1. Serves as a primary source of information on established procedures and policies for staff and patrons. 2. May perform a range of public and technical services functions. 3. Oversees, instructs, revises, the work or coordinates work activities of staff. 4. Provides research assistance to patrons and staff in writing and at reference desk. 5. Interviews patron to determine scope and depth of request. Identifies and resolves problems. 6. Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases. 7. Acquires library material that has been recommended by patrons or librarians. 8. Oversees a unit budget. Monitors expenditures, reconciles statements and maintains records. Organizes special projects. 9. Performs functions incidental to library activities. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education. Job Posting Date 09/25/2026 Job Category Administrative Support Bargaining Unit L34 Compensation Grade Labor Grade D Compensation Grade Profile Hourly Range $31.83 Time Type Full time Duration Type Staff Work Model On-site Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based   on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through   their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.