General Information

James Madison University's Libraries is seeking several part-time Supervisors to join the Library & Information Services (LIS) team in the Access & User Services department.

The successful candidates will join a team dedicated to offering high-quality services to JMU and the local community. The positions will help staff our physical Ask the Library service points and support virtual services. The positions work to maintain a shared standard of service at all library service points and operating hours, as well as respond effectively to diverse user needs. The positions also help support the student and full-time employees in LIS.

The positions are part-time wage positions with no benefits, working an average of 25-29 hours per week.

Normal work shifts for the positions will align with operations for our buildings. When classes are in session, typical shifts may take place from:

• Opening: Monday-Friday 7am-12pm, Saturday & Sunday 9am-2pm
• Closing: 5pm-12:30am Sunday-Thursday, 4pm-8:30pm Friday, 2pm-8:30pm Saturday

During Final Exams, summer, and intersession periods, work hours will shift earlier or later in alignment with operating hours. Therefore, some flexibility with work schedules is necessary to reflect the shifts in operations. Shifts will occur primarily in both Rose Library and Carrier Library service locations.

Duties and Responsibilities

• Help oversee the provision of front-line library services for a broad and diverse group of users. Work service point shifts as a member of the LIS team. Ensure that daily workflow reporting is complete and accurate.
• Maintain an awareness of circulation processes and collections workflows. Support the use of the circulating collection, answer questions about materials circulated at the service points, and troubleshoot technology as appropriate.
• Oversee a team of student employees during work shifts. Effectively interpret and apply policies as well as use sound judgement in managing problems and emergencies that could arise in the building.
• Communicate clearly and effectively with employees, delegate tasks appropriately.
• Contribute to an equitable and welcoming work environment.
• Actively coordinate with the other staff to report issues, give direction, and ensure that opening and closing procedures and workflows are covered across Libraries' locations on a daily basis.
• Participate in organizational events, as appropriate and supportive for building connection with overall Libraries' culture.
• Assist with additional projects and activities, as needed.

Qualifications

• Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks.
• Evidence of providing outstanding customer service to a broad constituency in a professional and positive manner.
• Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
• Demonstrated commitment to building environments that are accessible and welcoming.

Additional Considerations

• Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
• Strong proficiency with Microsoft Office applications and familiarity with both Windows and Mac operating systems.
• Experience working in a higher education setting.
• Knowledge of library services.