Library Team Associate I

additional information about the Georgia State University Library, visit library.gsu.edu .

The University Library is seeking to hire a Library Team Associate I on a part-time (20 hours) basis at our Dunwoody campus. The scope of the responsibilities will include these essential duties but is not limited to the following:

WHAT MAKES University Library A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting.

HERE IS WHAT YOU WILL DO

Customer Service

• Provide prompt, high-quality service to patrons in person, by phone, and via email
• Answer basic questions using approved resources, service information, and established procedures
• Resolve routine concerns, issues and complaints and direct complex or sensitive issues to appropriate staff
• Foster a welcoming environment that supports research and learning

Circulation Operations

• Perform circulation transactions, including checkouts, returns, renewals, holds, and updates
• Assist with monitoring, fulfilling, and delivering equipment reservations for patron pickup
• Create, verify, review and update patron records as trained, and ask for assistance when applying account fees and blocks as needed, and ensure transaction accuracy
• Document transaction details to support communication and continuity and escalate issues when appropriate
• Explain basic circulation policies, procedures, and account responsibilities to patrons
• Ensure patron privacy and maintain confidentiality of records

Library Materials Management

• Sort, shelve, and maintain library materials to ensure accurate organization and accessibility
• Process incoming and outgoing materials, including storage requests and holds
• Use the Library of Congress Classification to shelve materials accurately and assist with locating and requesting materials after training
• Support collection maintenance by cleaning equipment, searching for missing items, conducting inventory checks, assessing material condition, and reporting damage or loss

Technology & Resource Support

• Assist with room reservations, basic room monitoring, and provide basic equipment support provided in technology-enhanced spaces
• Assist and instruct patrons in the basic use of software applications and library technology, including printing and scanning services, public computers and Wi-Fi networks
• Troubleshoot simple technical issues and refer unresolved and more complex problems to appropriate staff
• Introduce students to university systems, services, and software

Department Operations

• Collaborate with staff to ensure smooth daily operations
• Follow assigned schedules, task lists, expectations and workflows; ask clarifying questions when instructions/priorities are unclear.
• Manage time with supervisor guidance and complete assigned responsibilities, especially during periods of high service demand
• Complete tasks accurately and consistently, using checklists, written procedures and supervisor feedback to improve performance.
• Identify questions, barriers, and process gaps to workflows and procedures and share them with supervisor or appropriate staff.
• Assist as needed in departmental projects and specialized initiatives
• May assist staff with other duties or group projects
• Complete assigned and self-selected training and professional development opportunities

Qualifications

Minimum Requirements:

• High school diploma or GED and six months of library, customer service, or office experience; or an equivalent combination of education and experience.

Preferred Hiring Requirements:

• One year of library and/or customer service experience.
• Familiarity with the use of computers in an office setting.
• Knowledge of library circulation processes in an automated environment.

College/Business Unit: University Library
Location: Dunwoody Campus
Job Posting: 2026-10-30
Application Deadline: 2026-11-06