LMS Integration and Platform Administrator

Job Summary

Reporting to the Manager of User Services, the LMS Integration and Platform Administrator/Sr. Administrator is responsible for configuring, maintaining, and optimizing the Learning Management System (LMS) (e.g., Canvas) to ensure consistent uptime, seamless course provisioning, and robust SIS integration. In addition, the administrator is also responsible for the secure, scalable, and policy-compliant integration of third-party instructional tools into the College’s Learning Management System (LMS) (e.g., Canvas) using the Learning Tools Interoperability (LTI) standard. This role ensures that the platform and all LMS-integrated tools meet institutional, legal, and technical requirements, including FERPA, accessibility, and cybersecurity standards. The Administrator serves as the Service Owner for the platform and LMS-integrated tools, overseeing their lifecycle, operational integrity, and alignment with instructional and IT governance priorities.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Administers LMS platform settings, user roles, authentication, and term configurations.
• Provides Tier III technical support and resolves complex LMS-related issues.
• Configures and maintains LMS (e.g., Canvas) settings, including authentication, term setup, and user roles.
• Leads SIS and third-party tool integrations using LTI and other supported standards.
• Ensures compliance with FERPA, accessibility, cybersecurity, and institutional policies.
• Manages system-level access controls and coordinates with Information Security and Procurement.
• Participates in LMS governance - collaborates with faculty, instructional designers, and IT teams to identify, evaluate and implement instructional technologies.
• Develops and maintains documentation, workflows, training, and support materials for LMS and integrated tools.
• Monitors system performance and coordinates with vendors to resolve platform and integration issues.
• Demonstrates proficiency in APIs, data formats, and security protocols (e.g., RESTful, SOAP, JSON, XML, YAML, OAuth 2.0, JWT, SAML).
• Oversees system-level access control and ensures compliance with institutional security policies.

Service Excellence

• Embraces IT’s Guiding Objectives - Exceed Customers’ Expectations, Operational and Technical Excellence, and One IT / One College.
• Stays current with emerging standards, technologies, and best practices for the LMS ecosystem.
• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements.
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the work site.
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC).
• Supports the mission, values, goals, and principles of the College.

Additional Duties for Senior Administrator

• Oversees platform operations and release readiness across academic terms.
• Leads complex integrations and cross-functional initiatives to enhance system performance and reliability.
• Advises on policy development and governance related to LMS capabilities and operations.

Supervision

Works under the general supervision of the Manager of User Services

*Performs Other Related Tasks as Required

*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.*

Required Minimum Qualifications

Administrator: Associate’s degree or equivalent college/university coursework (60 hours) and three (3) years’ working experience related to the essential performance requirements or an equivalent combination of education and working experience

Sr. Administrator: Associate’s degree and Five (5) years’ working experience related to the Essential Performance Requirements

Preferred Qualifications

• Master’s degree
• At least one (1) year’s working experience with LMS (e.g., Canvas) and LTI integration in a higher education environment
• At least one (1) year’s working experience using accessibility standards (e.g., WCAG), FERPA, and cybersecurity protocols
• At least one (1) year’s working experience with REST APIs, XML, JSON, and other integration technologies
• At least one (1) year’s working experience using instructional design principles in digital learning ecosystems

Knowledge, Skills and Abilities

• Knowledge of technical LMS platforms (e.g. Canvas) and LTI standards
• Knowledge of data privacy, accessibility and security standards in educational technology
• Skilled in troubleshooting problems and documenting solutions and standard operating procedures
• Skilled in excellent customer service and interpersonal relationships with strong verbal and written communication skills
• Ability to work effectively in a collaborative environment with cross-functional teams and external vendors
• Ability to travel between campuses on occasion

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.