Location Support Assistant

Test Proctor:Will administer proctored exams for students or other individuals. The employee will become familiar with administration of the all tests that are proctored at the designated location. Please note that some exams require differing training and approvals to administer them. Typically, this duty is performed twice per session (weeks 4 and 8) on Friday and Saturday.

Building Monitor:The building monitor has the primary responsibility for monitoring all building functions for all college operations after office hours in the evenings (M-Thurs., 5:15 – 9:45PM) and some weekends as needed. The monitor is responsible for the general safety of the education complex during this period. This is a part-time position.

Administrative Support Assistant:Primary duties include assisting with walk-ins and answering general student questions during the heavy traffic periods associated with term registration and the first week of classes. The duties are performed during the hours of 10 am to 5 pm.

Tutor:Will provide individual and group tutoring to students via in-person or virtual setting. The tutor will assist students in improving academic achievement by meeting with them on a regular basis to clarify learning problems and work on study skills. Other assistance includes: become familiar with course learning objectives and syllabus for any course in which they support; review class material and expectations; and work through homework assignments with the student. The tutor is offered as a supplement to instruction provided in in-seat and online Columbia College classes. This duty is performed as needed.

Virtual Course Monitor:Has primary responsibility for monitoring courses taught virtually in place of an instructor, remaining in the classroom throughout the class. The Lake of the Ozarks location offers 1-2 On-site Virtual Classes (OVC) per session. This duty is performed in the evening (5:30 – 9:30 PM), once per week per OVC course.

Essential Functions:

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the CCG Department.
• Practice superior customer service.
• Successfully complete all Human Resources, Technology Services, and other departmental annual training as needed.
• Display respect and civility to all constituencies regardless of method of communication.
• Fulfill additional responsibilities as assigned.
• Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.

Science Laboratory Coordinator Responsibilities:

• Order and replenish items used during laboratory classes
• Set up the laboratory prior to the start of each class
• Clean up the laboratory following each class
• Organize and maintain equipment and supplies in the laboratory
• Ensure laboratory equipment is operational and safe; order replacement equipment as needed
• Order and distribute lab manuals needed for classes
• Monitor the safe disposal and removal of medical waste generated during lab classes

Test Proctor Responsibilities:

• Comply with all terms and conditions of the "Test Center Agreement" that apply to administering all tests.
• Test scheduling and student maintenance if necessary. This may include such things as: notification to students, tracking attendance, and documentation.
• Coordinate testing set-up and maintain cleanliness of testing facility.
• Develop, maintain and be responsible for associated databases and providing accurate associated reports.
• Responsible for maintaining security of testing environment.
• Notify Columbia College staff immediately of any test compromise or security breach.
• Administer the tests.
• Collect and process associated fees, invoice as required.

Building Monitor Responsibilities:

• Keep record of Columbia College faculty departures as they leave the building at the end of the day upon Director request.
• Maintain vigilance inside and outside the building for suspicious activities. Notify location Director and appropriate authority as needed.
• Provide faculty with support as requested to use audio-visual equipment, make minor repairs, or configure equipment in the classroom.
• Submit report of accidents, incidents, or other situations that occur regarding students or instructors to location director the next day. If it is emergent then contact the location director as soon practicable.
• Unlock and lock classrooms. After the last evening class has been dismissed, ensure the building is empty if all faculty and students, and then make sure all exterior/interior doors are securely locked.
• Assemble office furniture, A-V carts, or other equipment when required.
• Accompany students to their vehicles if requested.

Administrative Support Assistant Responsibilities:

• Assist with location walk-ins during busy periods
• Update the information video board, as needed
• Answer student inquiries from walk-ins, phone or email

Tutor Responsibilities:

• Tutor students who have been referred by the student’s instructor, advisor, or through self-referrals.
• Conduct tutoring which runs parallel to the learning objectives defined by the specific syllabus for the class in which the student is enrolled.
• Maintain open dialogue with faculty and advisor to clarify academic expectations.
• Maintain accurate records of tutoring activities, students assigned, and time spent; providing daily reports as needed to the Assistant Director.

Virtual Course Monitor Responsibilities:

• Facilitate access to the classroom, tools and support required by students during scheduled class time.
• Monitor the behavior of the class and provide simple guidance to the class as to the expectations of the session.
• Diagnose and resolve issues caused by technology used in the classroom.
• Provide a report of accidents, incidents, or other situations that occur regarding students to campus administration the next day, as needed.

Supervisory Responsibility: None
Position reports to: Director

Required Core Competencies and Professional Experience:

• Ability to fluently read, write, and understand the English language.
• Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency in using web-based technologies, including database systems.
• Ability to work independently and in a team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Computer literate which include, but not limited to basic computer skills, knowledge of basic server/networking skills, computer troubleshooting, etc.

Preferred Core Competencies and Professional Experience:

• Proctoring experience.
• Science background in biology or chemistry
• Experience with instructional and/or virtual conference technology.
• If tutoring, strong background or appropriate subject matter for which they support.

Required Level of Education:High School Diploma or equivalent*

Special Requirements (if any):

• Ability to work a schedule the is primarily days, but will include some evenings and weekends.
• *Bachelor’s degree required for individuals who will tutor or be a test proctor for locations offering CLEP/DANTES testing.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.

This position is designated by the institution as a “Campus Security Authority” (CSA). As a CSA, you are required to report any information you receive about crimes occurring on or near campus to the Director of Campus Safety.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers .

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy. http://www.ccis.edu/offices/campussafety/reportsandstats.aspx