- Operational Leadership: Manage daily import-export operations, customs clearance, and transport logistics to ensure all shipments are delivered on time and in full compliance with international regulations.
- Product Lifecycle Oversight: Oversee the movement of goods from production to final delivery, ensuring correct customs tariff classification, accurate documentation, and seamless transit.
- Process Documentation: Create, update, and implement standard operating procedures (SOPs) for logistics, customs clearance, and export control to ensure full compliance and audit readiness.
- Strategic Planning: Align logistics and export control strategies with business goals, optimizing transport routes, choosing reliable freight forwarders, and preparing the department for future growth.
- Performance Metrics: Track and analyze key performance indicators (KPIs) such as shipping costs, customs clearance times, and delivery accuracy to continuously improve operational efficiency.
- Customer Relationships: Maintain strong communication with key clients, customs brokers, freight forwarders, and state authorities to resolve any operational bottlenecks or compliance issues quickly.
- Budget/financials: Manage the logistics and customs budget, monitor transport and duties expenses, and identify cost-saving opportunities without compromising compliance or delivery speed.
- At least 5+ years of progressive operational experience in logistics, customs compliance, and export control within a manufacturing environment.
- Experience working in both multinational corporations and smaller or family-owned businesses.
- Solid understanding of factory operations, production workflows, and how manufacturing schedules impact shipping and warehouse timelines.
- Comprehensive knowledge of international trade regulations, customs documentation, tariff classification (HS codes), and export control laws.
- Proficient in enhancing logistics and import-export operations through continuous improvement methods.
- Demonstrated ability to manage relationships and negotiate effectively with customs authorities, freight forwarders, and state agencies.
- Previous experience handling logistics for industrial manufacturing or custom fabrication environments is beneficial.
- Outstanding communication, leadership, problem-solving, and strategic thinking abilities.
- Strong proficiency in ERP systems (SAP) and logistics/shipping tracking software.
- Bachelor's degree in Logistics, International Trade, Business Administration, Economics, or a related field, or equivalent professional experience.
- Build strong, reliable professional relationships by being transparent in communications and consistently delivering on promises.
- Maintain high work standards and demonstrate alignment with the company's core operational values.
- Able to easily switch from high-level strategic discussions with management to practical, real-world work alongside the operational teams.
- Guide and implement process improvements while respecting and protecting the existing strengths of the business.
- Pay close attention to details, listen actively to the team's needs, and evaluate complex situations thoroughly before making well-informed choices.
- Maintain a calm, balanced attitude under pressure, communicating effectively with both senior executives and factory floor personnel.
- Possess the determination and confidence needed to drive accountability and maintain high performance across all levels.
- Maintain a proactive mindset, constantly identifying new methods, systems, and ideas to optimize daily workflows.
- Stay closely connected to the daily reality of the operations through regular presence on the floor and help resolve issues directly when needed.
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