Long-Term Care Ombudsman

Job Description

Make a meaningful difference in the lives of older adults across North Idaho. As a Long-Term Care Ombudsman based in Lewiston, this role serves as a trusted advocate for residents in assisted living and skilled nursing facilities, working to ensure their voices are heard and their rights are protected.

This position routinely visits long-term care facilities throughout the region, building relationships with residents and staff while providing timely access to information and support. The Ombudsman receives and investigates concerns, mediates issues, and works toward fair, respectful resolutions that protect residents health, safety, and well-being. The role also includes presenting program information to community groups, maintaining accurate case records, and ensuring all activities align with state and federal guidelines. There may be opportunities to recruit, train, and support volunteer ombudsmen as part of expanding program reach.

The ideal candidate brings strong communication and interpersonal skills, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment. Success in this role requires the ability to analyze information, manage confidential matters, and maintain detailed documentation. Strong organizational skills, comfort with technology, and the ability to prioritize work across a large service area are essential. A collaborative mindset and the ability to build trust with diverse populations will support effective advocacy and meaningful outcomes for residents.

*This position is expected to begin June 22, 2026.

Enjoy excellent benefits, including retirement https://www.nic.edu/hr/benefits/
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Job Description linked below: LTC Ombudsman (Lewiston).docx

Minimum Qualifications Bachelors degree and a minimum of one-year full-time equivalent related experience in social work, nursing, public health, geriatrics, administration, community organization or another related field; or equivalent combination of education and experience.

Required License and/or Certifications:
Must possess a valid driver's license and proof of liability insurance.
Employee must successfully complete the Idaho Ombudsman Certification training program, fingerprinting, and criminal background check.

Starting pay range: $18.00 - $21.00

Work Site Location: Aging and Adult Services
Work Schedule: Typically Mon-Fri 7:30-4:00, Expected to start June 22, 2026

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Application materials include: resume, cover letter

Applications ONLY accepted through the North Idaho College Website!

Advertised: April 22, 2026