Mail Services Coordinator

JOB DESCRIPTION

Join our Mail Services team and play a key role in keeping campus connected. This position supports all mail and package intake, sorting, scanning, and delivery for students, faculty and staff, while providing friendly customer service at our service counter. You’ll help train student workers, operate mailroom technology, and ensure packages reach their destinations accurately and on time. If you enjoy a fast paced environment, teamwork and hands on work across campus, we’d love to meet you.

RESPONSIBILITIES

To support the college community with mail and package receiving and distribution services, and to assist the Supervisor in all aspects of operating the mailroom.

ESSENTIAL FUNCTIONS:

• Receive incoming letter mail and packages delivered to the College, sort for distribution to staff, faculty and students
• Operate package scanning software and scanners; scan, assign and accurately label parcels for distribution to campus community
• Operate high density mail software and scanners, accurately distributing letter mail to students
• Deliver letter mail and packages via mail delivery vehicle, on foot, at customer service counter, or through parcel locker, primary delivery driver of Mail Services golf cart
• Provide Mail Services information, updates and assistance to all members of campus community
• Assist with processing outgoing mail with correct postage and preparing outgoing packages for pickup
• Manage the customer service counter, alongside student workers, to answer inquiries, and deliver mail and packages to walk-in customers
• Cooperate with student workers, providing training and leadership; ensure coverage for customer service counter and mail delivery
• Handle Confidential information discreetly

ADDITONAL RESPONSIBILITES:

• Assist with preparation of outgoing bulk mail, as needed, ensuring correct postage and charge accounts
• Prepare outgoing packages for pickup when needed
• Handle inquiries with professionalism
• Provide mailroom services during team member’s or Supervisor’s absence
• Handle confidential information discretely
• Respond to inquiries as delegated by Supervisor, address issues timely with professional communication and innovative solutions
• Crosstrain in Central Receiving, to be back-up in their absence; Answer receiving door for carrier deliveries in absence of Central Receiving Agent; accept and sign for deliveries; inspect and receive employee orders in Breezeway ERP system and track packing lists
• Accept, prepare and coordinate outgoing packages for carrier pickup.
• Performs other job-related duties as assigned by the department.

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Intermediate Computer Skills; experience using Microsoft Office products
• Capability to learn computer software and job-related technology, including tracking software and ERP system
• Ability to work with or learn postage machine operation
• Successfully work in a team environment
• Clean driving record; Valid Driver’s License

PREFERRED QUALIFICATIONS:

• 1-year experience in post office or mail services department
• 2-years of customer service experience
• Proficiency in postage-related technology or package receiving/delivery technology

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Heavy work: exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly.
• Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping and repetitive motions.
• Safely drive College Mail Services golf cart daily; Must possess and maintain a current and valid Class E Florida Motor Vehicle Operator’s Driver’s License throughout employment.
• Must have good visual acuity and communication skills to talk on the phone and respond to emails, face-to-face contact, or other inquiries.