"Maintenance Dispatcher"

JOB SUMMARY

The Maintenance Dispatcher acts as a central communication hub for receiving and managing routine and emergency maintenance requests. This position coordinates service requests, schedules maintenance technicians, and helps ensure timely responses to maintenance requests. This position is also responsible for coordinating various administrative processes and helping to maintain the efficient operation of the Facility Services team.

PRIMARY JOB RESPONSIBILITIES

• Fields phone inquiries regarding emergency and non-emergency maintenance services; processes work order information into the maintenance management system and/or contacts appropriate maintenance staff
• Coordinates the assignment of work orders; dispatches staff to emergencies by radio communications system; reports equipment failures to contractors, i.e. elevator service
• Issues and monitors department credit cards, hot work permits, and temporary keys
• Manages uniforms for union employees; oversee the accounting for and reordering of all uniforms distributed to employees 
• Audits all uniform invoices to ensure accuracy of charges and that departments are charged correctly for their employees uniforms
• Maintains the Facilities website and regularly makes updates and changes
• Receives visitors of the building and notifying employees of their arrival
• Sorts and distributes all mail/deliveries to Facility Services 
• Assists with union time for payroll
• May serve as a member of the emergency essential personnel staff and report to work during closing/inclement weather to assist in carrying out the services of the University
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong computer software skills, to include Microsoft Office 
• Customer service skills
• Telephone etiquette skills
• Strong verbal and written communication skill
• Strong organizational skills

MINIMUM QUALIFICATIONS

High School Diploma or the equivalent

PREFERRED QUALIFICATIONS

Prior experience in dispatching, facilities management, or customer service

HOURLY RANGE

$18.58 - $22 per hour