Maintenance Service Delivery Manager

Ngā kōrero mō te tūranga – About the role

You will be responsible for the delivery of all building, plant and utilities maintenance throughout the Campus, ensuring a high level of compliance with legislative requirements and University protocols. You will have a strong understanding of asset management and how that fits with a tertiary education organisation.

You will champion the Property Services customer promise through communicating with customer groups to ensure high quality services are provided, and service delivery timeframes are achieved. You will support and lead staff and contractors to deliver high quality services and support our customers. As the university continues to strengthen and evolve its maintenance service delivery, you will play a key role in driving continuous improvement, building team capability and contributing positively to the wider Property Services culture.

You will understand the legislative requirements associated with property services, including but not limited to the Building Act, Resource Management Act, Education Act as well as the Health & Safety Act.

Salary will be in the range of $115,904 to $127,449 per year based on skills, knowledge and experience brought to the position. For a confidential conversation about the role, please contact Gaynor Morgan, Business Administration Manager, at gaynor.morgan@waikato.ac.nz.

Ko wai koe? – Who are you?

You will be able to demonstrate your knowledge and experience in facilities or construction management as you strategically lead the delivery of the University's maintenance services. Showcase your strong communication and interpersonal skills as you manage a diverse portfolio of buildings and facilities within the University.

Using your strong organisational and project management skills you will have an eye for detail and be able to meet tight timeframes. As an active problem solver and forward thinker, you will identify opportunities to improve systems, processes and service delivery outcomes, while helping shape a responsive and future-focused maintenance function.

With a passion for high-quality service delivery, you will build strong and effective relationships with key stakeholders to ensure customer satisfaction, while demonstrating strong leadership by fostering a positive team culture and supporting the growth and development of others. You will take a collaborative approach to create an environment where people are empowered to perform at their best.