"Maintenance Services Coordinator (Facilities & Real Estate)"

Specific Duties & Responsibilities

• Receive and record approximately 15,000 of annual maintenance service and event requests via phone, email, and in-person.
• Prioritize work requests via Windows-based software for distribution to maintenance shops.
• Use two-way radio to notify shops and coordinate work requests.
• Generate preventative maintenance requests for 8 maintenance shops.
• Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes.
• Generate and distribute approximately $700,000 of annual billing for chargeable work completed and perform monthly reconciliation of this account.
• Is a contact for Plant Operations involvement in special events, including Orientation, Commencement, Homecoming, and the Spring Fair.
• Attend meetings with shops and directors of Plant Operations and working as the point of contact for preventative maintenance specifications entry and status changes.
• Review completed work orders for PMs to make sure the information provided from the technicians and shops are entered into specifications and assets promptly before closing.
• Generate Campus mailings and announcements, including utility annual shop notices, and requests for information.
• Maintains up to date contact lists for all buildings.
• Work with Shop Supervisors to generate key performance indicating reports in the CMMS.
• Generate work requests for database scheduler, Clockworks.
• Assign technicians from HVAC and Plumbing Shops to tickets according to their zones.
• Tracks asset information for preventative maintenance work for shops repairs, renovations and preventative maintenance.
• Updates Facilities calendar of events for the Homewood Campus for notifying and reminding shops.
• Generate monthly gas billing spreadsheets for Homewood Campus and report them to finance department.
• Work with Finance and Carrol Fuel to confirm invoices to the company’s website, so that it can be approved for payment.
• Review weekly error reports for billable work orders and make sure the requestor for the ticket is contacted to retrieve correct information for payment.

Special Knowledge and Skills

• Must be computer literate and able to learn new software quickly
• Must be able to establish and maintain effective working relationships with supervisors
• Employees and a diverse group of University customers.

Minimum Qualifications

This position requires a High School Diploma. The incumbent must have a minimum of 3 years customer service experience. Prior experience in an academic setting and a college is preferred. The Maintenance Services Coordinator is a required-attendance position. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title

Administrative Coordinator

Job Posting Title (Working Title)

Maintenance Services Coordinator (Facilities & Real Estate)

Role/Level/Range

ATO 37.5/02/OE

Starting Salary Range

$18.20 - $33.90 HRLY (Commensurate w/exp.)

Employee group

Full Time

Schedule

Monday - Friday

FLSA Status

Non-Exempt

Location

JH at Keswick

Department name

Customer Service Center

Personnel area

University Administration