Management Analyst Assistant

ATA Services, Inc. is currently seeking to hire a Management Analyst Assistant to work on a temporary assignment in Santa Fe, NM.

Position Summary

The Management Analyst Assistant will support the operation, maintenance, testing, and continuous improvement of the Caregivers Criminal History Screening Program (CCHSP) 2.0 system. This position assists with system administration, database integrity, background-screening processes, user training, quality assurance, and customer service for healthcare providers, educational institutions, and internal stakeholders.

The successful candidate will coordinate system-related activities, assist with implementation and testing, maintain accurate records, document issues, and communicate with management and technical partners to ensure consistent system performance and effective user support.

Essential Duties and Responsibilities

• Monitor CCHSP 2.0 system functions, user access, workflows, and reported operational issues.
• Assist healthcare providers and authorized users with background-screening procedures and system-related questions.
• Provide application, database, and quality-assurance training to new and existing users.
• Review database records for incomplete, inconsistent, outdated, or duplicate information and coordinate appropriate corrections.
• Maintain and support Rap Back records, workflows, and incomplete Rap Sheet records.
• Provide assistance with IDEMIA Live Scan and the IDEMIA portal as assigned.
• Participate in statewide system testing, development, implementation, and maintenance activities.
• Coordinate with Improving Atlanta to test and validate system changes before approved updates are placed into production.
• Provide professional customer service to healthcare facilities, providers, colleges, universities, trade schools, and other authorized stakeholders.
• Assist with fingerprinting policy inquiries and related customer-service needs.
• Track assigned tasks, document completed work, communicate progress, and coordinate workload and team coverage.
• Escalate technical issues, database concerns, implementation risks, and policy questions to the Bureau Chief or designated management representative.
• Ensure communications and training materials follow established procedures and do not introduce unapproved policy or process changes.

Minimum Qualifications

• Bachelor’s degree in Computer Science or a closely related field.
• Candidate must live in Santa Fe, NM.
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to maintain accurate records, document work, and manage multiple assignments.
• Ability to provide professional customer service and explain technical procedures clearly.
• Ability to coordinate with internal teams, external stakeholders, and technical partners.

Key Competencies

• Database accuracy and quality assurance
• System testing and implementation support
• Training and user assistance
• Customer service and stakeholder communication
• Task coordination and time management
• Documentation and issue escalation
• Attention to detail and adherence to established procedures

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.