"Management Assistant Officer, Customer Service (One year contract, renewable)"

Job Description

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors’ enquiries, in order to ensure that the needs of museum visitors are appropriately met.

• Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
• Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
• Manage queues, crowd flow, and support group visits, school groups, and peak periods.
• Handle customer complaints professionally and provide appropriate solutions within guidelines.
• Share accurate information on exhibitions, programmes, and museum facilities.
• Assist with events, tours, and emergency procedures when required.
• Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
• Guide and train new staff or interns on ticketing procedures and FOH operations.
• Deliver excellent customer service and engage visitors positively.
• Perform any other duties relevant to daily operations.

Qualifications/Requirements

• GCE ‘N’ / ‘O’ Level or ITE certification.
• Customer service experience or related training preferred.
• Bilingual in English and Mandarin, with good verbal and written communication skills.
• Comfortable working in a fast-paced environment and managing peak crowd situations.
• Friendly, approachable, and able to interact confidently with visitors of all ages.
• A good team player with a positive attitude and willingness to learn.
• Able to multi-task and handle operational responsibilities efficiently.
• Proficient in basic PC skills; familiarity with ticketing or point-of-sale systems is an advantage.
• Willing to work on weekends and public holidays as part of a duty roster.

More Information

Location: Kent Ridge Campus

Organization: Faculty of Science

Department: Lee Kong Chian Natural History Museum

Job requisition ID: 20816

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