PURPOSE AND SCOPE:

Oversees daily operations of department services, programs, and projects at multiple service locations on campus. Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI. Assesses the effectiveness of department programs and services by evaluating the data and compiling reports. Monitors part-time staff budgets and develops annual budget recommendations to supervisor. Makes data-informed recommendations regarding adjustments to programs and services.

ESSENTIAL JOB FUNCTIONS:

1. Oversees the daily operations of department services, programs, and projects
2. Hires, trains, and evaluates a team of employees, providing leadership, support, and supervision. Monitors team activities to ensure consistent and superior customer service standards are met and to ensure compliance with LSC policies and procedures
3. Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI
4. Creates, analyzes, and utilizes a variety of detailed reports
5. Uses data-driven information in decision-making and to provide informed updates to Administration
6. Continuously reviews, analyzes, and evaluates the effectiveness of department programs and services and makes recommendations for adjustments as needed
7. Monitors part-time staff budgets and develops annual budget recommendations to support services
8. Monitors and control area resources such as office supplies and equipment needed within the department; Submit requisitions, and/or reviews and approves/denies purchase requests in accordance with the budget
9. Responsible for other reasonable related duties as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience
• Experience working in academic support and tutoring services