"Manager/Assistant Senior Manager (Experiential Learning), Undergraduate Studies Office"

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

As part of the Student Life and Experiential Learning team, the Manager/Assistant Senior Manager will manage the Experiential Learning components of the NUS BBA, with primary responsibility for the Field Service Projects (FSP), a credit-bearing graduation requirement that integrates academic learning with real-world business problem-solving. This role provides end-to-end leadership of the FSP ecosystem, working closely with faculty, industry partners, students, and internal stakeholders to ensure academic rigor, operational excellence, and a high-quality student experience. At the same time, this role will also work closely with the Team Lead to oversee that Business Internships (BI), a key element of the Work Experience Milestone for NUS BBA students.

Programme Ownership and Strategy

• Provide overall stewardship of Field Service Projects (FSP), including special series FSP with distinct objectives, as a core graduation requirement of the NUS BBA.
• Review and enhance FSP policies, frameworks, and processes to ensure alignment with programme learning outcomes and evolving industry expectations.
• Contribute to broader work experience and experiential learning strategy within the undergraduate curriculum.

Industry and Faculty Engagement

• Develop, manage, and sustain relationships with industry partners to source meaningful, high-impact FSP projects.
• Work closely with faculty advisors to support project scoping, academic supervision, assessment alignment, and quality assurance.
• Serve as the key liaison between external partners, faculty, and the School.

Student Experience and Delivery

• Oversee student lifecycle for FSPs, including project matching, briefings, timelines, issue management, and completion.
• Ensure consistent and transparent communication to students on expectations, requirements, and milestones.
• Manage student-related escalations and provide sound judgment on complex or exceptional cases.

Operations and Governance

• Lead and execute end-to-end operational planning and execution of FSP cycles, including schedules, project approvals, grading liaison, and graduation clearance.
• Ensure compliance with University and School policies, assessment standards, and audit requirements.
• Analyse programme data and feedback to inform continuous improvement.

Stakeholder and Team Collaboration

• Work closely with colleagues across the Undergraduate Studies Office, Career Services (BIZCareers), faculty teams, and central units.
• Where applicable, supervise or guide junior staff supporting experiential learning administration and delivery.
• Prepare management updates, reports, and recommendations for senior leadership.

Qualifications

• Bachelor’s degree required; postgraduate qualification is an advantage.
• At least 5–8 years of relevant experience in higher education administration, programme management, or experiential learning