"Manager/Assistant Senior Manager (Student Life and Support), Undergraduate Studies Office"

Job Description

The incumbent will support and oversee efforts relating to Student Life, Student Support and general Disciplinary Matters for the BIZ undergraduates as follows:

Student Life and Engagement

• Develop and implement initiatives to enhance the undergraduate student experience, including student leadership, clubs, and community-building activities.
• Advise and support student leaders in planning and executing events, ensuring alignment with school values and student development goals.
• Strengthen collaboration with student organisations to foster a vibrant and inclusive student community.
• Manage selected non-academic experiential learning programmes and special projects that promote holistic student development.

Student Support and Wellbeing

• Serve as a key point of contact and lead Student Support Manager for undergraduates, working with a small internal team to provide guidance, advice, and referral support for non-academic matters.
• Oversee student support functions, including counselling referrals, crisis management, and pastoral care.
• Design and implement proactive student support strategies to promote wellbeing, resilience, and positive student outcomes.
• Respond promptly to student enquiries (email, phone, walk-in), ensuring high-quality, student-centric service.

Student Conduct and Disciplinary Matters

• Administer processes relating to student discipline and conduct in line with university policies.
• Provide case management, advisory, and follow-up support on disciplinary and grievance cases.
• Educate and engage students on responsible conduct, integrity, and community standards through outreach and preventive initiatives.
• Work closely with university offices and faculty to ensure fair, transparent, and timely handling of disciplinary cases.

Other Operational and Administrative Excellence

• Innovate and implement digital/tech-enabled solutions to enhance efficiency in student administration reporting and information provision.
• Provide operational support for other student-related matters and new initiatives as assigned.

Qualifications

• Degree holder, preferably with at least 6 years of relevant working experience in higher education, student affairs, or international programmes.
• Strong track record in student engagement, student support, and/or handling student conduct and disciplinary matters.
• High emotional intelligence, cultural sensitivity, and ability to connect effectively with students from diverse backgrounds.
• Demonstrated ability to handle confidential and sensitive issues with discretion, sound judgment, and fairness.
• Excellent interpersonal, oral, and written communication skills, with proven ability to influence and build positive relationships with students, colleagues, and external partners.
• Strong organisational and problem-solving skills; able to manage multiple priorities and d