"Manager, Clinical Operations"

Overview

Under the direction of clinic leadership, the Manager of Clinical Operations manages the planning, organization, and daily operations of clinical and administrative activities within a clinical practice. The role involves developing, implementing, and monitoring programs, policies, and procedures to ensure the highest quality of patient care and satisfaction. Responsibilities include coordinating onsite clinical and administrative teams, managing patient flow, facilitating communication, problem resolution, and ensuring staff productivity and operational efficiency. The manager fosters a supportive environment for clinical and administrative teams, physicians, and patient needs.

Required Skills and Abilities

1. Practice management background with demonstrated expertise and excellent communication skills.
2. Strong leadership capabilities and the ability to work independently with minimal direction.
3. Ability to make and uphold reasonable decisions under pressure, and manage multiple priorities in a fast-paced environment.
4. Excellent organizational and problem-solving skills, with the ability to develop and implement policies and procedures.
5. High level of ethics and integrity, with sensitivity for confidentiality and the ability to manage and mentor a clinical team.

Preferred Skills and Abilities

1. Bachelor's Degree and three years of management experience, preferably in a healthcare setting.
2. Proficiency with EHR/EMR systems, particularly Epic, and Microsoft Office applications.
3. Experience managing a large clinical practice or ambulatory clinical practice.
4. Previous management experience in a faculty practice setting.
5. Strong customer service skills and experience in both dermatology and large physician practices preferred.

Principal Responsibilities

1. Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to access productivity, compliance, communication and patient satisfaction.
2. Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action
3. Monitors and enforces compliance with existing policies and procedures, Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. Develops budgetary forecasts. 
4. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YMG management, faculty and other clinical operations managers.
5. Oversees clinical operations of section by ensuring appropriate staffing, training, ongoing education, and monitoring of day-to-day activities. Approve and monitor all personnel functions including staff schedules, payroll, time-off, and attendance and lunch schedules; arrange appropriate coverage.
6. Directly monitors patient throughput in real time to ensure effectiveness, efficiency and safety are priorities in moving patients through their clinical visits. Makes on the spot adjustments to improve throughput when necessary.
7. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate.
8. Researches and develops proposals for internal and external program initiatives and new administrative and clinical opportunities and advises leadership on the impact of new projects or initiatives. Prepares special analyses, reports and complex modeling to support the decision-making process. Analyzes proposals and determines cost, benefits, risks and liabilities.
9. Streamlines communications between EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations
10. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines. Builds templates and performs maintenance on schedules as necessary.
11. Represents area with regard to facility concerns, maintenance and security.
12. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research.

Required Education and Experience

Bachelor's degree in relevant field and 2 years of related experience; or an equivalent combination of education and experience.

Salary Range

$68,000.00 - $120,500.00

Location

300 Cedar Street, New Haven, Connecticut