PURPOSE AND SCOPE

The Manager, Communications and Training Development manages System-Wide Training Development for the Student Success division and is responsible for leading selection, logistics, curriculum development, and budget and resource management for several training development programs and initiatives. The manager will be responsible for the development, preparation, and online facilitation of training needs for faculty and staff as needed by the Student Success division, and train/develop staff system-wide by creating on demand training curriculum. The Manager also works across functional units in Student Success to develop training models to be used throughout the system and is responsible for training development, assessment, and continuous improvement in support of system-wide Student Success related initiatives.

ESSENTIAL JOB FUNCTIONS

1. Develop oral and/or written communications and direct content for training on related issues and topics
2. Facilitate training development learning experiences utilizing a variety of online modalities and on demand instructional methods to include the learning management system and other related technologies
3. Manage System-Wide Student Success Training Development and oversee Student Success communications execution
4. Responsible for leading selection, logistics, curriculum development, budget and resource management for training development programs and initiatives
5. Manage program resources to provide specific programs or service offerings to internal or external stakeholders in the areas of Student Success
6. Review and analyze training development programs in relation to current trends in higher education
7. Collaborate with Director to plan and implement processes and tools
8. Engage stakeholders across the Student Success division to improve efficiency and training delivery to meet established goals
9. Represent department in meetings, with subject matter experts as needed
10. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to successfully manage multiple tasks with overlapping timeframes and deadlines
• Ability to establish cooperative working relationships in the course of performing assigned duties
• Ability to work with minimal supervision and maintain confidential information
• Ability to deliver training to diverse groups of employees

REQUIRED QUALIFICATIONS

Bachelor's degree and 3 years of related experience, or an equivalent combination of education and experience

PREFERRED QUALIFICATIONS

• Project or program management experience
• Experience with developing and delivering professional training in higher education or non-profit organizations