Manager, Enterprise Application Support

Position Details

• Information Technology Services (ITS)
• Full-time, permanent position
• Base salary will be in the range $117,958 - $132,247 + 17% Superannuation (HEW Level 8)
• Based at our St Lucia location

About This Opportunity

The Manager, Enterprise Application Support leads the delivery of operational support and administration for key enterprise applications within the University’s Information Technology Services (ITS) division. The role is responsible for ensuring the stability, reliability and performance of critical systems that support the University’s operations, while driving continuous improvement in application support practices and service delivery.

Leading a team of functional and technical specialists, the position works closely with stakeholders across the University to coordinate support activities, manage system issues and contribute to the strategic planning and ongoing improvement of enterprise application platforms.

Key responsibilities will include:

• Lead the delivery of enterprise application support services, ensuring timely resolution of incidents, service requests and escalations across supported systems
• Provide advanced technical analysis, troubleshooting and system administration to maintain application stability, performance and data integrity
• Manage and develop a team of functional and technical staff, including workload coordination, capability development and performance management
• Maintain and enhance application support processes, monitoring practices and stakeholder engagement to improve service quality and operational outcomes

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

You are an experienced applications support leader with strong technical knowledge and a collaborative leadership style. You bring the ability to manage complex systems and stakeholder relationships while driving high-quality service delivery across a dynamic organisational environment.

You will demonstrate:

• A bachelor’s degree in IT, business or a related discipline, or an equivalent combination of relevant experience and education
• Extensive experience supporting enterprise applications, including administration, troubleshooting and operational support for business-critical systems
• Demonstrated leadership experience managing and developing technical or functional support teams
• Strong operational management capability, including coordinating workloads, managing service levels and meeting organisational priorities
• Knowledge of enterprise application governance, cybersecurity practices and compliance requirements
• Strong analytical and problem-solving skills, with the ability to diagnose complex system issues and deliver practical solutions
• Excellent communication and stakeholder engagement skills, with the ability to build effective relationships across a large organisation
• A proactive and self-motivated approach with the ability to manage competing priorities and deliver outcomes in a fast-paced environment

Desirable: Experience supporting enterprise systems in a higher education environment, particularly platforms such as PeopleSoft (Campus Solutions or Finance), and experience contributing to process improvement or application platform roadmaps.

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Steven Okolicsanyi, Manager, Enterprise Application Production Support at s.okolicsanyi@its.uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Monday 4 May 2026 at 11.00pm AEST (R-63655).