Manager, Executive Support

Position Summary

Reporting to the Associate Director, Executive Support, the Manager, Executive Support is a key member of the President’s administrative team, responsible for delivering high-level, proactive, and detail-driven support to the President and senior leadership in the Office of the President. This individual will be required to liaise at a high level with both the University community and the outside world, interfacing with senior and professional staff members and a wide array of university offices including administration and faculty. This role demands exceptional judgment, foresight, adaptability, initiative, and energy to ensure the Office functions seamlessly and reflects the highest standards of professionalism

Responsibilities

• Deliver daily executive-level support to the University President and other executives in the Office of the President.
• Expertly coordinate the calendar for University President, resolving conflicts and exercising independent judgement to handle matters quickly and tactfully.
• Assist in the management of incoming communications (e-mail, postal mail, telephone, etc.).
• Coordinate logistics for travel by conducting extensive research to ensure that trips maximize efficiency and that all travel bookings are handled accordingly.
• Utilize and maintain a database to provide ad-hoc reports from calendar and meeting data. Synthesize this information as needed or requested.
• Act as a back-up to the Associate Director, Executive Support in ensuring appropriate coverage of the Office of the President reception desk, as well as provide back-up coverage and support.
• Identify, develop, and implement process improvements, policies, and systems to streamline operations, using sound judgment to set priorities.
• Maintain a confidential, service-oriented office environment that is responsive to the needs of both internal and external stakeholders.
• Support presidential meetings in Low Library and at the President’s House with high-level preparation, coordination, and follow-through.
• Assume other responsibilities as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent.
• Minimum 3 years of related experience.

Additional Position-Specific Minimum Qualifications

• Demonstrated success in managing office operations
• Must be able to exercise exceptional judgment and organizational skills with the ability to exercise a high degree of diplomacy, collaboration, and problem-solving ability.
• Must be flexible to work early mornings, evenings, and weekends when requested.
• Confidentiality and discretion are required.
• Strong verbal, writing and computer skills are essential.

Preferred Qualifications

• Prior experience supporting an executive level office or position strongly preferred.