Manager, IT Business Analysis
Job Summary
This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.
Responsibilities
KEY RESPONSIBILITIES:
- Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
- Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
- Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
- Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline
- Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
- Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
- Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
- Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in ServiceNow when applicable
Unlock this job opportunity
View more options below
View full job details
See the complete job description, requirements, and application process








