Manager, IT Business Analysis

Job Summary

This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.

Responsibilities

KEY RESPONSIBILITIES:

1. Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
2. Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
3. Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
4. Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline
5. Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
6. Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
7. Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
8. Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in ServiceNow when applicable