Job Details
Manager, IT Business Analysis
Job ID: 299124
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.
Responsibilities
KEY RESPONSIBILITIES:
- Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
- Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
- Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
- Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline
- Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
- Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
- Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
- Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in ServiceNow when applicable
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of education and/or experience.
Required Experience
Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.
Preferred Qualifications
Additional Preferred Qualifications
Certified Business Analysis Professional (CBAP) credential
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience using modern customer relationship management (CRM) systems
Experience with ServiceNow service and change management is a plus
Experience with Copilot agents is a plus
Knowledge, Skills, & Abilities
ABILITIES
Ability to translate technical concepts for non-technical audiences and vice versa
UAT coordination and defect tracking tool proficiency
Able to handle multiple tasks or projects at one time, meeting assigned deadlines
KNOWLEDGE
Experience in team leadership and people management for Business Analysis, including mentoring apprentices
Advanced knowledge and ability in process mapping and business process modeling in Visio, Lucidchart, and Draw.io
Experience with Microsoft Project for the Web or Planner Premium (project/portfolio tooling)
Familiarity with Copilot agents
Familiarity with Power BI dashboards and reviews
Coordination with vendors, stakeholders, and cross-functional tech teams via Microsoft Teams and Outlook scheduling
Exposure to ServiceNow service and change management workflows
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling)
Understanding of API basics (REST/JSON), data modeling concepts, and integration/middleware fundamentals
Familiarity with AWS/Azure fundamentals (cloud ecosystem basics)
SKILLS
Strong customer service skills and phone and e-mail etiquette
Strong written communication for requirements, business cases, and technical documents; customer-facing correspondence
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Advanced knowledge of delivery metrics and KPI tracking (velocity, throughput) and reporting
JIRA and Confluence proficiency; SharePoint lists for documentation and collaboration
CRM domain exposure; experience with Salesforce or comparable platforms
SDLC practices across Agile/Scrum/Kanban and Waterfall governance
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling)
Strong attention to detail and follow-up skills
Strong organizational practices for digital document management within the team
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