Manager, Library Experience

Job Description:

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting full-time opportunity for a Manager, Library Experience to join our team in the Education Division.

• Full time opportunity | 36.25 hours per week
• Located at the Townsville or Cairns campus
• HEWL 8: $111,960 – $128,567 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

In this role, you will ensure the library is a recognised, welcoming and inclusive space where students and the broader JCU community can connect, collaborate, and experience a genuine sense of belonging. You will lead a talented team to deliver high‑quality services, inspiring programs, and inviting environments that align with JCU’s strategic priorities and the evolving needs of students and staff.

The Manager, Library Experience contributes to library leadership by fostering a highly performing, values‑driven workplace culture. It leads the delivery of client‑centred library experiences, including quality inquiry management and projects aligned with university strategy and user needs. The position develops, coordinates and evaluates a diverse program of engagement initiatives and events that activate library spaces and build community. It oversees the creation and maintenance of safe, accessible and welcoming library environments that support connection and collaboration. The role builds and maintains strong relationships with students, faculty, university partners and the wider community to ensure services are responsive and valued. It also manages resources and facilities to ensure the sustainable and effective delivery of client experience and engagement programs in line with university policies.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

• Qualifications and experience in Library and Information Science or a related discipline, aligned with the appropriate Higher Education Worker Level under the Enterprise Agreement.
• Extensive experience developing, delivering, promoting and evaluating high‑quality, client‑focused library services, programs, spaces and facilities within a higher education context.
• Proven people leadership and management capability, with experience leading teams to achieve quality performance outcomes.
• Exceptional organisational, problem‑solving and administrative skills, with the ability to prioritise competing deadlines and exercise sound judgement and initiative.
• High‑level verbal communication and interpersonal skills, with demonstrated ability to consult, negotiate and build productive relationships across all levels of the University and with external stakeholders.
• Advanced written communication skills, including the ability to present complex qualitative and quantitative information clearly and professionally in reports and presentations.

Position Requirements

• Eligibility for Associate membership of the Australian Library and Information Association (ALIA).
• Travel between JCU campuses may be required from time to time.

HOW TO APPLY

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the steps below:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success

Applications close Sunday, 24th May at 11.55pm.