The role involves strategic and operational leadership of Tier 1 enquiry services across in-person and digital channels at University of Queensland Library. Key duties include driving service innovation, workforce planning, continuous improvement, capability development for teams, and building partnerships for seamless student-centred delivery.

Candidates need proven strategic leadership experience in client services or libraries, expertise in enquiry service delivery, workforce planning, and fostering inclusive high-performing teams. Experience in higher education libraries and digital capability enhancement is highly valued.

The role involves strategic and operational leadership of Tier 1 enquiry services across in-person and digital channels at University of Queensland Library. Key duties include driving service innovation, workforce planning, continuous improvement, capability development for teams, and building partnerships for seamless student-centred delivery.

Candidates need proven strategic leadership experience in client services or libraries, expertise in enquiry service delivery, workforce planning, and fostering inclusive high-performing teams. Experience in higher education libraries and digital capability enhancement is highly valued.

Yes, this is a full-time Staff / Administration role focused on leading client experience across multiple campuses at The University of Queensland. It is a permanent leadership position within the library function.

Applications must be submitted via the official University of Queensland recruitment portal before the July 5, 2026 deadline. Prepare a tailored CV and cover letter highlighting leadership in client services. See administration job resources for tips.

Yes, the position leads Tier 1 enquiry services across multiple University of Queensland campuses, ensuring consistent, inclusive, and high-quality client experiences both in-person and digitally.