About the Job

The Manager of Patient Support oversees the day-to-day operations and systems within the VMC, ensuring a high standard of patient care is maintained while meeting the tripartite mission of teaching, research and service. The position involves project management and support of the supervisors to fulfill service and teaching. This position is responsible for managing the operations of the hospital services assigned, in partnership with the Director of Patient Services and the supervisors in those services. Additional duties will include managing and developing supervisors who oversee the assigned services, oversight of clinical facilities as well as equipment and supplies, and back up for the second Patient Care Manager. This position will collaborate across the Veterinary Medical Center (VMC) with multiple service leaders to problem solve and implement organizational priorities, as well as perform other duties as assigned. The specific duties and work schedule may vary based on VMC needs.

Job Requirements

Interpersonal Skills

• Provide excellent customer service to staff, colleagues, clients and supervisor
• Maintain a positive attitude and work as a team player across services within the VMC to achieve goals
• Use time efficiently, take initiative, and proactively address departmental needs
• Work with students, staff, clients and clinicians in a respectful and positive manner
• Enhance communication, manage conflict, promote safety and team cooperation

Responsibilities

• (50%) Projects related to operational workflow, standard practice and revenue
• (50%) Supervision

Work Environment

• This work is performed on site at The University of Minnesota Veterinary Medical Center, and requires daily visibility with the teams
• Hours of work are Monday - Friday, 8:00am - 4:30pm
• Occasionally hours are adjusted to accomplish the work

Qualifications

Required Qualifications

• Bachelor’s Degree plus at least 6 years of veterinary care experience, including 4 years of supervisory experience
• Graduate of Animal Health Technician or equivalent program
• Certified as MVMA/MAVT technician and eligible for licensure in the state of MN or a strong understanding of and experience managing veterinary hospital business
• Strong interpersonal skills

Preferred Qualifications

• Expertise in using data to inform decisions, managing to KPIs, project management, billing