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Massachusetts Institute of Technology Jobs

Massachusetts Institute of Technology

Manager Office Operations and Case Management

Closes:

Salary: $104,400 – $140,600 per year

802
, Institute Discrimination and Harassment Response Office, to serve as the Institute’s case management specialist for complaints of discrimination or harassment based on an individual’s race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, or national or ethnic origin involving any member of the MIT community. The Manager will meet with impacted individuals to ensure that community members understand available resources, reporting options, and resolution pathways based on the desired outcome of the impacted person and the safety needs of the community. The Manager will document reported allegations and next steps, facilitate supportive measures, make appropriate referrals, and help coordinate the resources needed for informal resolutions. The Manager supervises staff on the Case Management Team and is also a member of the Office’s leadership team and will collaborate with the Director and other managers in strategic decision-making.

Job Requirements

REQUIRED: Bachelor’s degree in related field, including, but not limited to, student affairs, higher education administration, social work, and/or psychology; a minimum of five years of relevant professional experience preferably in the area of case management, civil rights compliance, or investigations; experience exercising discretion and sound judgment in rapidly changing circumstances; demonstrated ability to build respectful relationships with others in a diverse community of students, staff, and faculty; and an ability to take initiative and organize, prioritize, and carry out detailed work under time constraints.

Please submit a PDF with a cover letter specifying relevant qualifications and resume detailing relevant work experience.

9/11/2026

Job details

Title
Manager Office Operations and Case Management
Employer
Massachusetts Institute of Technology
Location
M.I.T, Massachusetts Avenue, Cambridge, MA, USA
Published
Sep 15, 2026
Closes:
Nov 14, 2026
Job type
Full time, Staff / Administration
Field
Other Administrative Positions
Salary

Salary: $104,400 – $140,600 per year

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Frequently Asked Questions

🎓What qualifications are required for the Manager Office Operations and Case Management role?

Applicants must hold a bachelor's degree in a related field such as student affairs, higher education administration, social work, or psychology. A minimum of five years of relevant professional experience is required, preferably in case management, civil rights compliance, or investigations. The role also requires discretion, sound judgment, and the ability to organize and prioritize detailed work under time constraints. For help presenting your credentials, see this academic CV guide.

📝How do I apply for this MIT case management position?

To apply, submit a PDF containing a cover letter that specifies your relevant qualifications and a resume detailing your relevant work experience. The application deadline is November 14, 2026. Use the free cover letter template and free resume template to prepare strong application materials.

🔍What does the Manager Office Operations and Case Management do day-to-day?

This role serves as the Institute’s case management specialist for complaints of discrimination or harassment. Day-to-day duties include meeting with impacted individuals, explaining resources, reporting options, and resolution pathways; documenting allegations and next steps; facilitating supportive measures; making referrals; and coordinating informal resolutions. The manager also supervises the Case Management Team and collaborates with the director on strategic decisions. Explore related administration jobs in higher education.

🏛️What types of discrimination and harassment cases does the MIT role handle?

The position addresses complaints based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, or national or ethnic origin. These complaints may involve any member of the MIT community. Learn more about administration jobs in higher education.

💼Is the Manager Office Operations and Case Management a supervisory role?

Yes. The manager supervises staff on the Case Management Team and is a member of the office’s leadership team. This includes collaborating with the Director and other managers in strategic decision-making and contributing to office operations. This is a leadership position within higher education administration. Browse higher education administration jobs.

📋What experience is preferred for this case management position?

Preferred experience includes work in case management, civil rights compliance, or investigations. Strong candidates can exercise discretion and sound judgment in rapidly changing circumstances and build respectful relationships with diverse students, staff, and faculty. The ability to take initiative and carry out detailed work under time constraints is essential.

About the employer

Massachusetts Institute of Technology Jobs

Massachusetts Institute of Technology

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AcademicJobs.com is the premier platform to discover MIT jobs, connecting talented professionals with exceptional career opportunities at one of the world’s most prestigious and innovative institutions. The Massachusetts Institute of Technology (MIT), located in Cambridge, Massachusetts, is globally renowned for its groundbreaking research and academic excellence, making MIT uni jobs highly sought after by academics and professionals worldwide. MIT careers offer a dynamic and collaborative environment for individuals to excel. MIT university careers span a diverse range of disciplines, reflecting the institute’s key areas of academic specialization, including computer science, engineering, artificial intelligence, biotechnology, and economics. Employment MIT includes roles such as faculty professors, research scientists, postdoctoral fellows, and professional staff positions, catering to various expertise levels. For those pursuing MIT jobs Cambridge, MIT’s vibrant campus provides an inspiring workplace in a hub of innovation near Boston. MIT uni vacancies and job postings are showcased on AcademicJobs.com, where candidates can explore opportunities in teaching, cutting-edge research, and administrative roles. Jobs at MIT cover fields like quantum computing, climate science, and urban planning, aligning with the institute’s mission to advance knowledge and solve global challenges. Each MIT vacancy is an opportunity to contribute to transformative projects within a world-class academic community. MIT Employment Opportunities are extensive, with MIT job Opportunities ranging from academic faculty to technical and operational roles. An MIT Career offers the chance to join an institution that values innovation, diversity, and interdisciplinary collaboration. MIT uni openings are regularly updated on AcademicJobs.com, ensuring access to the latest MIT vacancies. Jobs at MIT uni are ideal for those passionate about pushing the boundaries of science, technology, and education. MIT job postings include positions in data science, robotics, and professional services such as IT and research administration. MIT Employment through AcademicJobs.com connects talented individuals with MIT Uni vacancies, providing a seamless pathway to join a leading institution driving global impact.

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