Manager, Service Management Office
Manager, Service Management Office
- Reference number: 26190
- Term: Ongoing, full-time basis
- Remuneration: $172,761 to $193,229 pa (HEW10) (inclusive of $145,985 to $163,281 salary pa, 17% superannuation and 17.5% recreation leave loading)
- Location: Kelvin Grove (hybrid option available)
- Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.
Who are we looking for?
We are seeking a Manager, Service Management Office to join Digital Business Solutions, Administrative Division.
The Manager – Service Management Office (SMO) is responsible for providing leadership and guidance across the organisation on service management and ITIL best practices to ensure effective, reliable, and efficient IT Services are delivered. This role manages a team of Practice Leads across numerous verticals and take ownership for QUTs ITSM platform. This role works alongside integrated and supportive management team that works collaboratively to continuously improve DBS as part of the ongoing Digital Transformation program. This role plays a leading role in ensuring DBS digital services are embedded in a sustainable manner with the requisite ownership, service targets, support services, vendor information and recovery plans. This position reports to the Associate Director – Client Technology for supervision, workload management and for Performance Planning and Review (PPR).
We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.
About us
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to our service in supporting QUT’s aspirations outlined in Connections. Digital Business Solutions is responsible for a wide range of services in delivering and supporting digital solutions for QUT. DBS comprises seven business units with dynamic knowledge and expertise that work collectively with the University’s Faculties, Institutes and Divisions to provide quality Digital Solutions and Services in support of both QUT’s Strategic Objectives and in core operations for learning and teaching, research and innovation and professional services..
What you need to succeed
- Education, training and/or relevant experience equivalent to postgraduate qualifications in Information Technology with extensive relevant experience.
- Proven experience in developing and leading a service management strategy and function in a complex environment.
- Advanced knowledge and understanding of ITIL practices and standards.
- Demonstrated experience managing ITSM tools and platforms.
- Proven exceptional leadership, management and mentoring skills to effectively lead a team to introduce and implement service management principles and standards across a large organisation.
- Demonstrated ability to maintain productive and collaborative working relationships, including the ability to develop and present concepts and negotiate with and influence a diverse range of stakeholders.
- Excellent communication skills including the ability to collaborate with and guide managers, technical, and non-technical stakeholders.
- Demonstrated commitment to equity, diversity and Indigenous Australian engagement.
Life at QUT
We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:
- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
Explore more benefits of life at QUT.
Belong at QUT
We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.
As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.
At QUT, diversity is not just embraced—it's celebrated. See our commitment
How to Apply
Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.
Find out more about this position and submit your application by clicking 'Apply' or the link below.
View the job details at: Manager, Service Management Office
Job opens: 06-May-2026
Applications Close: 20-May-2026 at 11.30pm
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