"Marketing Client Services & Project Manager"

Job Details

JOB PURPOSE:
Princeton Theological Seminary is hiring a Marketing Client Services & Project Manager to oversee the intake, organization, and execution of marketing and communications projects. Reporting to the Vice President for Marketing and Communications, this role is responsible for managing project workflows, liaising with internal clients, and ensuring that marketing operations run smoothly. The successful candidate will be highly organized, detail-oriented, and adept at managing multiple projects simultaneously.

ESSENTIAL FUNCTIONS:

• Project Intake and Client Management
  • Serve as the primary point of contact for marketing project intake and client communications. Schedule meetings as needed with appropriate stakeholders to ensure successful project kick-off and completion.
  • Distribute intake forms to generate requests. Follow up with clients as needed to properly catalog requests in appropriate project management dashboards.
  • Route all drafts of projects to clients for review and approval, cataloging all requested changes and edits in project management dashboard.
  • Regularly update clients on project progress and manage client expectations appropriately.
  • Build relationships with key stakeholders and manage expectations.
  • Ensure that projects adhere to established quality standards and guidelines.
  35%
• Workflow and Task Management
  • Create and manage project tasks and timelines using monday.com. Accurately input all project specs, due dates, and other key milestones.
  • Work closely with designers, writers, and strategists to ensure timely and accurate project completion.
  • Collaborate with designers, clients, and approved Seminary vendors to ensure brand standards are adhered to across all print, digital, merchandise, and promotional item projects.
  • Clearly communicate client edits and adjustments within project management dashboard and via follow-up meetings as necessary.
  35%
• • Track project milestones, deadlines, and deliverables, addressing bottlenecks as needed and following up with internal colleagues through consistent and clear communication.
  • Identify, assess, and mitigate potential projects risks proactively.
  • Spearhead regular workflow assessment in collaboration with colleagues. Suggest and implement optimizations as needed/requested.
  Financial and Operational Support
  • Process and track marketing invoices, ensuring budget alignment and timely payments.
  • Coordinate with marketing team to obtain and manage documentation for monthly pcard statement reconciling.
  • Support department in managing relationships with Seminary approved vendors for promotional items and merchandise.
  • Identify areas for improvement within project management practices and implement changes to enhance efficiency.
  • Collecting and analyzing project data to generate reports on key performance indicators (KPIs) and provide insights to stakeholders.
  • Support strategic planning and priorities for marketing office.
  30%

**Total 100% time**

OTHER FUNCTIONS: Serves as requested on committees and task forces. Recommends new software/workflows/platforms to meet departmental and Seminary needs.

QUALIFICATIONS
CREDENTIALS REQUIRED:
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 3+ years of project management experience, preferably in a marketing or communications setting.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Proficiency in project management tools and software (monday.com preferred).
• Strong organizational and time-management skills with a keen attention to detail.
• Ability to handle multiple priorities and problem-solve in a fast-paced environment.

PREFERRED QUALIFICATIONS AND SKILLS:
1. Timeliness
a. Reports to work and completes scheduled activities on time.
b. Provides clear, articulate, and accurate written and verbal communications promptly.
2. Professionalism
a. Clearly and courteously communicates through email, meetings, and phone conversations.
b. Maintains composure, remains task-focused, and fosters effective coworker relationships.
c. Demonstrates understanding and commitment to the Seminary’s mission and goals.
d. Exhibits knowledge of Marketing and Communication team functions and identifies resources for further information.
e. Conducts oneself ethically, promoting respect and dignity for others.
3. Service
a. Adapts to changing work demands and the needs of constituents and coworkers.
b. Is accessible, friendly, and responsive to constituents and coworkers.
c. Provides accurate information to meet client and coworker needs.
d. Prioritizes and schedules work to balance user requirements and team resources, ensuring efficient project management and service delivery.
e. Proactively identifies and address ways to optimize departmental efficiency and workflow.

PHYSICAL / ENVIRONMENTAL DEMANDS:
This description reflects essential functions of the position, it does not restrict tasks that may be assigned or changed at any time.

Prepared by: Linda Romano Date: 6/20/2025