"Media Services Administrative & Lending Center Coordinator - Computing Services"

Media Services Administrative & Lending Center Coordinator - Computing Services

Company: Carnegie Mellon University

Job Location: Pittsburgh, 15213

Category: Multimedia and Audiovisual

Type: Full-Time

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

CMU's Computing Services department is searching for a Media Services Administrative & Lending Center Coordinator. This is an excellent opportunity for someone who thrives in an interesting and complicated work environment. This position is responsible for providing coordinating, administrative and secretarial/clerical assistance for specific programs and projects. Works closely with department head or business manager to ensure that project and/or program is run smoothly. May be the only support staff for a particular program/project area. Requires in-depth knowledge and understanding of the practices, policies and procedures of the particular area.

Your core responsibilities will include:

• 50% Conducts daily administrative tasks including creating and assigning tickets in the departmental web based ITSM tool (Service Now), processing order requests in Web Checkout application, fielding patron inquires by phone and routing order requests, placing orders for pickup equipment in the web based departmental scheduling system and other various data entry tasks.
• 30% Oversee daily operations of the Cohon University Center Lending Desk/Lockers. This includes demonstrating functionality of wireless microphones to patrons, preparing and processing AV equipment orders for pickups and preparing and processing AV order equipment returns.
• 15% Produces Web Checkout reports, prepares invoices, and edits instructional documentation for processes and equipment.
• 5% Other duties as assigned
• Drafts correspondence, promotional materials, articles, reports, etc. concerning program/project area for supervisor's signature and/or approval.
• Produces and assembles regular reports and summaries. Frequently required to respond directly to inquiries and requests regarding these reports.
• Prepares agendas, assembles data, sets up and coordinates arrangements for meetings, conferences, workshops, etc. Takes and distributes minutes. Gathers data and produces statistical and narrative reports for meetings.
• Provides general office management: setting up and maintaining complex filing systems, initiating and processing purchase orders for office equipment and supplies, paying bills, etc.
• Provides clerical/secretarial support for the program/project area.
• Coordinates various clerical aspects of programs or projects, i.e., data collection, mass mailings of reports or newsletters, circulating journal submissions, project deadlines, commencement, lecture series, travel arrangements, etc.
• Provides in-depth information to faculty, staff, students, outside associates and the general public concerning particular programs and projects.
• Serves as initial contact and liaison, providing information/coordination via phone or in person for funding agencies or other outside associations. Provides general information regarding research and non-research contracts.
• Provides general information regarding undergraduate and graduate programs such as, advisors, admissions process, faculty contacts, required courses, etc.
• Serves as liaison with various campus departments including physical plant to insure building maintenance, work orders completion, etc. or Property Management to tag, track, etc. department equipment.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
• Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• GED or High School Degree
• 3-5 Administrative Support Experience
• Excellent Interpersonal Skills
• Excellent Organizational and Planning Skills
• Excellent Problem-Solving and Reasoning Skills

Requirements:

• Successful background check
• Successful Child Clearances Required

Training:

• CMU Hazard Communication Training
• CMU Ladder Training