Media Technician II (Multiple Positions)

Position Highlights

The Media Production Technician II is responsible for the setup, operation, maintenance, and support of all audio visual systems for the Student Unions. This role supports the event planning and operations teams by ensuring reliable and high-quality AV services in the unit's event spaces.

Visa sponsorship is not available for this position.

Duties & Responsibilities

• Configure, operate and maintain all audio-visual equipment including projectors, displays, sound systems, microphones, cameras and video conference tools.
• Schedules delivery, set up and removal of any required equipment in event spaces as specified by the clients.
• Ensures any damaged or malfunctioning equipment is documented and the manager notified.
• May perform minor preventative repairs and cleaning of equipment.
• Ensures AC equipment is stored safely and inventoried accurately.
• Communicates with planners, operations team and clients to ensure reserved equipment is working and available.
• Set-up AV equipment according to reservation.
• Address any issues as they arise and escalate if necessary.
• Troubleshoot hardware, software, equipment or connectivity issues quickly.
• Support client needs regarding any technical equipment required.
• May interview, hire, schedule and train student workers.
• Create and maintain detailed Standard Operating Procedures and how-to guides for all AV equipment.
• May be 'on-call' for urgent AV as they arise.
• Uses Caterease software program to review client requests.
• Attend weekly operations meetings to ensure fluidity and communicates necessary information to planners, operations and clients.
• Attend client meetings and walk-throughs as scheduled.
• Communicates and collaborates with outside vendors, as needed.
• Communicate new systems or equipment needs with leadership.
• Ensure functionality and reliability of equipment.
• Work with stakeholders including vendors, contractors and IT staff on system integrations and improvements.

Knowledge, Skills and Abilities

• Working knowledge in operation, maintenance, and repair of state-of-the-art multi-media instructional equipment.
• Ability to communicate effectively with a wide range of individuals.

Physical Requirements

• Ability to transport/move a minimum of 50lbs.

Minimum Qualifications

• High school diploma or high school diploma equivalency is required.
• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
• Must be able to work weekends, evenings and holidays.