"Medical Assistant (Credentialed/Certified) - Decatur (4678)"

The primary function of this position is to perform clinical and clerical duties and responsibilities in the Department of Internal Medicine Ambulatory Care Facilities Outreach Clinics. The following information is intended to be representative of the work performed by incumbent in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Demonstrates, by actions, commitment to the mission and the behavioral standards of SIU School of Medicine. Provides excellent service to both internal and external customers through collaboration and partnership; compassion and respect; integrity and accountability; diversity and inclusion; as well as continuous learning and improvement.

Direct Patient Care 40%

1. Prepares patient for exam by obtaining vital signs, reason for visit, medication list, and allergies.
2. Performs patient testing, such as EKG, pulse oximetry, accucheck, and urinalysis.
3. Assists nurse or physician with patient procedures as directed.
4. Perform dressing changes and staple/suture removal as directed.
5. Other duties as assigned by the RN or Charge Nurse.

Indirect Patient Care 40%

1. Refills medications per Department and SIU Medicine protocols.
2. Under the supervision of a nurse, answers patient telephone calls and directs calls to appropriate person.
3. Notify patient of test results, as directed by the provider.
4. Willingness to float between areas if need arises.
5. Stock exam rooms on a daily basis to ensure adequate availability of supplies needed for daily clinics.
6. Maintain quality control, maintenance, and calibration records of clinic equipment. (including accucheck controls, fridge temps, urinalysis controls)
7. Collect and bag soiled linen from clinic exam rooms.
8. Clean and sterilize all instruments used in clinic for patient care by following established guidelines.
9. Prepare charts for clinics by ensuring that any test results/office notes are available for physician prior to patient arrival.

Clerical/Reception Support 20%

1. Complete necessary paperwork for insurance pre-certifications/referrals, prepare and send no-show letters, sort faxes and/or mail, scan documents to the Electronic Health Record (EHR)
2. Following a medical provider's orders, enters into the EHR requisitions for medications, laboratory, radiology and other diagnostic tests.
3. Schedule patient appointments.
4. Provides back-up for reception as needed.

Skills, Abilities and Knowledge Needed for the Position

This position requires knowledge of the Medicine Clinic operation policies and procedures on a daily basis. The individual in this position must be able to deal effectively with different personality types under periods of mild and high stress, resulting from clinic schedule variances. Excellent communication skills and proper use of the telephone is also necessary. The individual must maintain a professional and courteous manner when dealing with public. The person must maintain strict confidentiality in regard to any patient-related information and office concerns. Sensitive to the needs of underrepresented minority populations

1. High school graduation or equivalent
2. Possession of a current/valid medical assistant certification by an approved certifying board as defined by the employing institution