Medical Assistant II - Neurology

Scheduled Hours

40

Position Summary

Position functions as a Medical Assistant in a busy clinical site for the providers and provider teams within the Department of Pediatric Neurology. Prepares and maintains exam rooms. Directs the patient flow, obtains vital signs and records meaningful use discrete data into the electronic health record. Ensures the overall smooth running of the clinical office.

Demonstrates a high commitment to excellence in service and quality through interactions with team members, Neurology faculty, staff, referring physicians, patients and their families while focusing on service culture and continuously striving to align with the Department of Neurology’s mission and vision.

Job Description

Primary Duties & Responsibilities:

Patient Care Duties:

• Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
• Prepares for office hours by doing tasks, such as obtaining charts, scheduling tests and preparing exam rooms.
• Assists with examinations, procedures and lab tests.
• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).

Communication and Documentation:

• Directs patient flow, assists with special procedures/treatments and completes requisitions.
• Routes phone messages, patient questions and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
• Completes necessary paperwork and documentation in a timely manner.
• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
• May complete requisitions/orders per WashU guidelines.

Equipment and Supplies:

• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
• Cleans and stocks exam rooms and sterilizes instruments.

Other Functions:

• Maintains required HIPAA compliance, maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting.

Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, or stooping. Occasional lifting (25 lbs. or less).

Equipment: Office equipment. Clinical/diagnostic equipment.