Scheduled Hours

40

Position Summary

Position functions as a Medical Assistant in a high volume specialty practice working with multiple providers within the Department of Neurology. Directs the patient flow while in clinic, obtains and records meaningful use discrete data into the electronic health record, assists with procedures and/or patient care equipment/supplies. Ensures the overall smooth running of the clinical and practice office.

Demonstrates a high commitment to excellence in service and quality through interactions with team members, Neurology faculty, staff, referring physicians, patients and their families while focusing on service culture and continuously striving to align with the Department of Neurology’s mission and vision.

Job Description

Primary Duties & Responsibilities:

Patient Care Duties:

• Interacts directly with patients in clinic setting and completes tasks, which may include obtaining vital signs, completion of EKGs, phlebotomy, and verification of medications. Prepares for office hours by doing tasks such as obtaining charts, scheduling tests, and preparing exam rooms. Assists with examinations, procedures, and lab tests. May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines. May administer medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation:

• May schedule and assign work to other Medical Assistants to ensure appropriate staffing; assists in orientating and training new Medical Assistants. Directs patient flow, assists with special procedures/treatments, and completes requisitions. Routes phone messages, patient questions, and telephone communications to appropriate personnel. Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results, scheduling appointments, assisting physician with return calls; scheduling surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments. Completes necessary paperwork and documentation in a timely manner. Answers basic questions from patient/family regarding treatments, diagnosis, and procedures. If order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.

Other Functions:

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and Washington University policies. Complies with OSHA, state and federal regulatory sources/standards. Participates in quality improvement activities to ensure appropriate clinical outcomes. Performs other duties as assigned.

Critical Skills & Expertise:

• Interactive communication skills with ability to work with physicians, patients, families, significant others, and support staff. Strong interpersonal, organizational, and telephone skills, working knowledge of anatomy and physiology, fundamentals of medical terminology and experience/knowledge working with electronic medical records.

Working Conditions:

Job Location/Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting.

Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, or stooping. Occasional lifting (25 lbs or less).

Equipment: Office equipment. Clinical/diagnostic equipment.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications: The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Medical Assistant - American Association of Medical Assistants (AAMA), Registered/Certified Medical Assistant - American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration.

Work Experience: Relevant Experience (3 Years).

More About This Job

Required Qualifications: Registered or Certified Medical Assistant with three years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include: Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience. Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager). Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Preferred Qualifications

Work Experience: Medical Assistant (3 Years), Supervisory (1 Year).

Skills: Anatomy, Communication, Electronic Medical Records (EMR), Interactive Communication, Interpersonal Relationships, Medical Terminology, Physiology, Telephone Communications.

Grade

C07-H

Salary Range

$19.21 - $28.85 / Hourly

Benefits Statement

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.